Evergreen position - Support

Are you passionate about providing exceptional support in the gaming industry? If so, we invite you to join our fully-remote team at Beam. We are continually seeking new talent to enhance our Support team, playing a crucial role in assisting our users and making blockchain games more accessible for the masses.

About the Role

This evergreen position is designed to grow our talent pool for future hiring needs. By submitting your application, it will be reviewed, and if deemed suitable, you will be included in our talent pool for future openings as they arise. This ensures we have a pool of talented candidates to contact when new opportunities become available. You will play an important role in assisting users, creating support materials, and ensuring the smooth operation of our support efforts. This is a unique chance to be part of a fast-paced company at the forefront of web3 gaming, collaborating with some of the most innovative teams in the industry.

For this role, we require candidates with at least 1 year of experience in the video games industry and a proven track record in customer support. You will be responsible for distilling complex ideas into simpler terms, providing patient and positive assistance, and handling user queries across the various platforms of Beam. We are looking for creative thinkers with strong communication skills, capable of generating high-quality educational resources and working collaboratively with product teams to enhance user experience. Additionally, we value individuals who are proactive, adaptable, and able to thrive in a fast-paced, ever-evolving environment.

Your day-to-day activities as a team-member in Support can include: 

• Assist the Head of Support in the development of the current knowledge base of support articles 
• Assist in the development of the support website
• Gathering user feedback and questions to create new support articles
• Answering user queries through Zendesk
• Answering user queries through Telegram
• Answering user queries through Twitter

• 1+ years of experience in a support role, preferably in the video game or web3 industry

• Above basic knowledge of cryptocurrency, NFTs, and/or blockchain technology, understanding their relevance and application within the gaming sector.
• Excellent communication skills, both written and verbal
• Answer technical customer inquiries via email
• Generate high-quality educational resources for our users and team
• Work collaboratively with our product team and engineers to understand, prioritize and implement user feedback

These requirements are essential for success in the Support team. They will enable you to effectively manage user inquiries, create valuable support resources, and communicate complex ideas in an accessible manner. Your organizational skills and understanding of support principles will be crucial in handling multiple projects simultaneously, ensuring the smooth operation of our support efforts.

• Competitive salary
• Fully remote role with full operation and creative freedom - manage your hours / work in a way that suits you and the team
• Unlimited vacation
• $BEAM tokens
• Opportunity to work in a fast-growing sector within a dynamic and passionate team.
• Professional development opportunities in a rapidly evolving industry.
• Fun, innovative and dynamic team
• Annual company retreat