- Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.
- Support standard builds, reimaging, and correction of configuration drift on devices returned to service.
- Handle VIP and escalated support requests with priority response and direct stakeholder communication.
- Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
- Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
- Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
- Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
- Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
- Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
- Track ticket ageing and backlog for remote support queues and report on trends and hotspots.
Job Requiremente
- 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.
- A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience)
- Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
- Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.
Skills Required
- 5+ years of experience in enterprise EUC, desktop support, desktop engineering, or IT operations
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical work experience
- Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching
- Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills
Cree Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cree and has not been reviewed or approved by Cree.
-
Fair & Transparent Compensation — Pay is often described as fair or decent in technician and operator roles. Compensation in some project management and security supervision roles is characterized as good.
-
Healthcare Strength — Benefits include medical, dental, and vision coverage with HSA, FSA, and HRA options, plus EAP support. Wellness resources are highlighted alongside core health plans.
-
Parental & Family Support — The package includes six weeks of paid parental leave and adoption assistance. Leave applies to new birth, adoption, and foster placement.
Cree Insights
What We Do
Cree | Wolfspeed is the global leader in silicon carbide technology and production, leading the worldwide transition from silicon to silicon carbide. Our product portfolio provides disruptive technology solutions that support a more efficient, sustainable future including electric vehicles, fast charging, 5G, power supplies, renewable energy and storage, as well as aerospace and defense. Our people are dedicated to driving a significant shift in the technology sector and creating a global semiconductor powerhouse. For additional product and Company information, visit www.cree.com.
