· Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
· Supporting complex real-time
monitoring environments.
· Part of end-to-end IT support
team which also managed projects
· Active Directory, Microsoft
SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now
· Java, JavaScript, HTML, CSS,
PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android
· Nice to Have Skills:
· Life cycle of Incidents
associated with EUC equipment and EUC software, and provide break/fix
support, advice, and assistance to Authorized Users.
· Incident handling (P1/P2
issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow
websites)
· Coordinate with Customers’
vendors for provision of end-user support (e.g., Hardware Vendor technicians
for warranty repair/replacement
· Replace equipment and/or
software in order to conduct a repair, support the Authorized User by copying
data, performing backups and restoring data and backups to the replacement
EUC device
· Operational support for
certified Network Printers / Scanners / MFPs / Plotters / Label Printers /
Tag Printers using proxy network
· Loading/Reloading of PCs with
Customer standard image for deployment.
· operational support for
disaster recovery and BCP emergency response activities in the event of
emergency situations and annual testing requirements at local sites
Skills Required
- Level 2/3 support experience across servers, Microsoft 365, Azure, AWS, and networking
- Experience supporting complex real-time monitoring environments
- Experience with Active Directory, Microsoft SCCM, Microsoft Office, Odoo, SAP, BMC Remedy, QuickBooks, Microsoft Project, and ServiceNow
- Knowledge of Java, JavaScript, HTML, CSS, PHP, C++, Python, .NET, C#, SQL, MySQL, Crystal Reports, Apache, and IIS
- Experience supporting Windows, Linux, macOS, iOS, and Android
- Incident lifecycle management and break/fix support for EUC equipment and software
- P1/P2 incident handling, proxy clustering, slow browsing troubleshooting, and URL filtering
- Coordination with customer hardware and software vendors
- Equipment replacement, data copying, backup, and restoration procedures
- Operational support for network printers, scanners, MFPs, plotters, label printers, and tag printers
- PC loading and reloading using customer-standard deployment images
- Disaster recovery and business continuity planning support, including emergency response and annual testing
What We Do
XPT Software Australia Pty Ltd is a technology consulting and software services company serving clients across banking, financial services and insurance, telecommunications, mining, retail, energy, and manufacturing. It provides software development, IT management consulting, business analysis, project and program management, infrastructure support, and offshore development through onsite-offshore delivery. The company also works with cloud computing, big data, mobile applications, UI/UX, algorithms, and IoT.
