eServices Management Analyst 2

SunSoftOnline is seeking an experienced eServices Management Analyst 2 for a one-year contract opportunity supporting a public-sector organization in Phoenix, Arizona.

This position focuses on analyzing and improving electronic services, business processes, policies, and procedures to increase operational efficiency. The ideal candidate will have experience in management analysis, quality assurance testing, SQL, XML, and technology systems.

This is a primarily remote position with occasional onsite requirements in Phoenix. Candidates must currently reside in Arizona.

• Analyze existing programs, services, policies, and procedures to identify inefficiencies and opportunities for improvement.
  

• Gather business requirements and information from internal stakeholders and external entities.
  

• Develop and conduct surveys, analyze findings, prepare comprehensive reports, and recommend process improvements.
  

• Present findings and recommendations to management and coordinate implementation activities.
  

• Develop, execute, and maintain quality assurance (QA) test plans.
  

• Test and analyze technology systems to ensure functionality, accuracy, and performance.
  

• Provide technical assistance and helpdesk support to internal users.
  

• Support continuous improvement initiatives using Lean methodologies.
  

• Manage multiple assignments while meeting project deadlines.
  

• 1–2 years of experience in management analysis or a closely related field.
  

• Experience with XML and Altova XMLSpy.
  

• Experience with SQL and Microsoft SQL Server Management Studio (SSMS).
  

• Working knowledge of Azure DevOps.
  

• Experience developing and executing quality assurance test plans.
  

• Ability to analyze technology and information systems.
  

• Strong analytical and problem-solving skills, including data collection, evaluation, root cause identification, and recommendation development.
  

• Excellent written and verbal communication skills.
  

• Strong organizational and time-management skills.
  

• Proficiency with Microsoft Office and Google Workspace.
  

• Experience working in tax administration or supporting tax-related systems.
  

• Experience with Lean principles and continuous process improvement.
  

• Experience supporting public-sector technology or business operations.
  

• Arizona residency is mandatory. Applicants must include their current Arizona city and state on their resume.
  

• Must be available for an in-person interview in Phoenix within one week of being contacted.
  

• Must be able to start within two weeks of receiving an offer.
  

• Must successfully complete a background check.
  

• Must be available for occasional onsite work in Phoenix.
  

• $25.00 per hour, W2
  

• Weekly pay
  

• Full-time schedule, 40 hours per week
  

• One-year contract assignment
  

• Primarily remote work arrangement
  

Interested candidates should submit an updated resume highlighting their experience with XMLSpy, SQL Server Management Studio, Azure DevOps, quality assurance testing, and business process analysis.

Please ensure your resume clearly lists your current Arizona city and state. Applications without current location information cannot be considered.