Responsibilities:
- Lead end-to-end investigations of urgent safety incidents, including intake, triage, data analysis, documentation, and resolution.
- Distill findings into clear, actionable reports for internal stakeholders including Legal, Litigation, Communications, and Match Group’s Central Safety team.
- Draft high-quality, user-facing communications related to sensitive or escalated cases.
- Ensure investigation documentation is maintained and aligned with privacy and compliance standards.
- Facilitate coordination between internal teams and external entities, including PR, Legal, and regulatory bodies.
- Maintain performance and quality metrics (e.g., time to resolution, QA scores, communication effectiveness).
- Collaborate with T&S Operations teams to identify process gaps and drive improvements in safety workflows.
What We're Looking For:
- 2+ years of experience supporting legal or regulatory investigations, crisis response, or related Trust & Safety work.
- 1–2 years working in Trust & Safety or risk operations at a technology or consumer platform company (preferred).
- Deep understanding of privacy and data sensitivity, particularly in relation to user safety.
- Strong analytical skills with the ability to interpret complex datasets and derive key insights.
- Excellent verbal and written communication skills, including the ability to write user-facing messages with empathy and clarity.
- Highly organized, with demonstrated ability to manage time-sensitive cases and competing priorities.
- Familiarity with moderation systems (manual and automated) and experience using investigative tools or case management platforms.
What We Do
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. We want to create a less lonely world by inspiring intimate, in-person connections. Relationships are at the core of everything we do. And not just the romantic kind. We can't accomplish really hard things alone - so we make great relationships the foundation of our teamwork.
We believe these three core values are what it takes to build those great relationships: Authenticity, we share - never hide - our words, actions, and intentions. Courage, breakthroughs require a willingness to take risks and embrace lofty goals and tough challenges. Empathy, we're all humans first. So we deeply consider the perspectives of others, listen openly, and speak with care.
Why Work With Us
We're mission-driven. While most apps think about boosting sessions and time on app, we think strategically about meaningful end results (dates and relationships).
We're culture-first. We believe in great people over process. Decisions are pushed to the front lines, with feedback and coaching provided by our leaders.
Gallery
Hinge Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hinge believes in the power of in-person connection. We have adopted a hybrid model that allows our people to stay connected to each other in-person.
