ESaaS - SAP - Functional - OTC - SD

As an ESaaS - SAP - Functional - OTC - SD professional, you will play a vital role in managing and owning all aspects of technical development and delivery. Your expertise will be utilized in understanding client requirements, writing Functional Specification documents, and providing technical support. With your SAP Certification and Domain experience, you will contribute to competency building and coordinate with the technical team on custom objects. Your strong communication and analytical skills will be an asset in interacting with customers and proposing effective solutions. Responsibilities

• Manage and own technical development and delivery aspects
• Understand client requirements and create Functional Specification documents
• Act as an individual contributor and lead client-facing roles
• Estimate efforts, identify risks, and provide technical support
• Multitask and re-prioritize responsibilities based on dynamic requirements
• Interact with customers, understand their needs, and propose solutions
• Work on support engagement, manage priority-based tickets, and ensure SLA compliance
• Contribute to competency building and coordinate with the technical team
• Identify RCA (Root Cause Analysis) and contribute to process improvement
• Provide post-go-live support and generate daily status reports

Qualifications

• 11-15 years of SAP ECC and S/4 HANA experience in implementation, support, and rollout projects
• In-depth knowledge of SD functional module and cross-functional applications
• Experience with FI, LE, MM, PP, QM, CO-PA, CS, and PS modules
• Proficiency in Functional Specifications Documents (FSDs), testing, and quality assurance
• Knowledge of SAP ASAP/Activate methodology and SD configuration
• Expertise in pricing procedures, special business processes, and SD module issues
• Excellent understanding of SD concepts and master data
• Experience in identifying GAPs, business requirements, and blue printing
• Strong communication, interpersonal, and analytical skills
• SAP Certification and Domain experience is preferred

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.