About the Job
Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
As Excelya continues to grow rapidly, we’ve implemented a new Enterprise Resource Planning (ERP) system to streamline operations, improve data management, and support smarter decision-making.
With a stable version now live, we’re focused on company-wide adoption—and that’s where you come in! We’re looking for an ERP Support Specialist to join our team, support users, and help ensure the long-term success of this transformation.
Your Mission:
- Be a key player participating in the daily operations of the respective Applications Team
- Provide frontline support to end users and stakeholders
- Collaborate with our vendor/supplier and escalate technical matters appropriately
You will also:
- Keep FAQs up-to-date and user-friendly
- Proactively manage project risks and issues escalating when needed
- Communicate effectively during critical incidents or system downtime
- Ensure changes and new systems are properly tested and validated
Requirements
At Excelya, taking audacious steps is encouraged, so we’re looking for individuals who are ready to grow with us and share our values.
• Experience: Proven operational experience with ERP systems and understanding of systems focused in HR or invoicing
• Skills: Detail-driven, investigative, and methodical mindset, Collaborative spirit with problem-solving flair, Eagerness to pursue continuous improvement, Strong leadership and communication capabilities, A curious mind with knowledge of Neuro Linguistic Programming
• Education: Bachelor’s or Graduate Degree in Computer Science, Engineering, or similar
• Languages: Fluency in English and French language
Benefits
Why Join Us?: At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare.
Here’s what makes us unique—
We are a young, ambitious health company representing 900 Excelyates, driven to become Europe’s leading mid-size CRO with the best employee experience. Our one-stop provider service model—offering full-service, functional service provider, and consulting—enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey.
Excelling with care means benefiting from an environment that values your natural talents, pushes boundaries with audacity, and nurtures your potential, allowing you to contribute fully to our shared mission.
At Excelya, Care lies at the heart of what we do. We provide equal opportunities for all and foster a diverse, equitable, and inclusive workplace where humility and boldness work hand in hand. Everyone has a space to feel valued, thrive, and collaborate with purpose.
Your challenges become our shared mission. Together, we transform bold ideas into reality—the Excelya way.
Apply today, become an Excelyate!
Top Skills
What We Do
Excelya is an independent partner that serves Biotech, Pharma, and Medical Device organizations with a comprehensive range of Full-service CRO, FSP, and Resourcing solutions guided by compassion, care, and excellence.
Founded in 2014 and headquartered in Paris, France, and operating in 28 countries across Europe, USA and India, Excelya has a global team of 900+ experts who understand the critical needs of clients to provide bespoke and robust trial solutions across a broad spectrum of therapeutic areas, with speciality focus on Oncology & Hematology, Rare Disease & Pediatrics, Infectious Disease, Inflammation & Immunotherapy, Pain Treatment & CNS, and Late Phase & RWE.
