Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.
Roles and Responsibilities:
- Lead and manage the ERP/HCM L1 support operations.
- Develop and implement support frameworks and processes.
- Collaborate with global stakeholders to align support strategies with business objectives.
- Oversee the resolution of complex support issues and escalations.
- Ensure compliance with global support standards and practices.
- Manage a team of support professionals, providing guidance and support.
- Monitor and report on the effectiveness of support operations.
- Drive continuous improvement in support processes and systems.
Key Deliverables:
- Successful implementation of support frameworks and processes.
- High stakeholder satisfaction and engagement.
- Efficient resolution of support issues and escalations.
- Regular reports on support operations and their impact.
Key Functional and Operational Skills:
- Strong leadership and team management skills.
- Excellent stakeholder management and communication skills.
- In-depth knowledge of ERP/HCM support operations.
- Proficiency in Oracle Fusion or SuccessFactors HCM.
- Strategic thinking and problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment.
Education Qualifications:
- Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
- certifications in ERP systems (e.g., Oracle Fusion, SuccessFactors HCM) are highly beneficial
- Advanced degrees such as an MBA or a Master’s in Information Systems can be advantageous
Top Skills
What We Do
InfyStrat Software Services is an IT Strategic partner for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment.InfyStrat being a global leader in IT services, digital, business solutions, consulting, technology, outsourcing, and next-generation services, we are helping enterprises renew themselves while also creating new avenues to generate value. Our continued industry-leading growth is a testament to the certainty our clients experience every day.
Infystrat helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services, and vertically aligned business model. Infystrat is globally recognized for its strategic and innovative approach towards delivering business value and its commitment to sustainability. InfyStrat champions optimized utilization of natural resources, capital, and talent. In today’s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Infystat is well-positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
Infystrat provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.
InfyStrat operates in Africa, US & India whilst planning to expand its operations in Europe, the Middle East, and Australia regions and has delivery centers in India (Bangalore, Pune & Mumbai), Johannesburg & US (TN).
