Job Description
Role: Application Support Engineer
Location: Remote
Position Overview
We are seeking an L2 Support Engineer to provide technical support for integrations, data changes, and troubleshooting between HCSS, Dynamics Solomon, OMS (Penta), and ACS (Payroll) systems. The ideal candidate will have strong problem-solving skills, experience in integration support, and expertise in handling data flows between enterprise applications.
Key Responsibilities
- Provide Level 2 (L2) support for integrations between HCSS, Dynamics Solomon, OMS (Penta), and ACS (Payroll).
- Monitor, troubleshoot, and resolve integration failures, data discrepancies, and synchronization issues.
- Perform data validation, transformation, and correction as needed.
- Work closely with L1 support, developers, and business teams to resolve complex issues.
- Document processes, integration workflows, and troubleshooting steps.
- Assist in testing and deploying integration fixes and enhancements.
- Ensure data integrity and compliance with business rules across systems.
- Handle incident management, root cause analysis (RCA), and preventive measures.
Soft Skills
✔ Strong analytical and problem-solving skills.
✔ Ability to work in a fast-paced, high-pressure environment.
✔ Excellent communication skills to interact with technical and non-technical teams.
✔ Incident and problem management experience (ITIL knowledge is a plus).
Preferred Qualifications
- 3+ years of experience in L2/L3 support, integration support, or middleware administration.
- Knowledge of ERP integration best practices.
- ITIL certification or familiarity with IT service management (ITSM) processes.
Education & Certifications
- Bachelor’s degree in Computer Science, IT, or related field.
- Certifications in integration tools, SQL, or ERP systems are a plus.
Regards,
Imran Shaik
Phone: (770) 470-4265
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What We Do
ajna infotech specialize in providing Customers with services in the areas of IT Project Assessments, Implementations & Upgrades, Supplemental Resources, Remote Support, and System Integration & Performance Tuning in all the areas. ajna infotech offers comprehensive IT consulting services and proven project management expertise that helps our clients transform the way they interact with their customers, suppliers and employees. From project start-up to ongoing post-production support.
We provide consulting and IT services to clients in North America, Europe and Asia Pacific with a focus on high quality and cost effective solutions that enhances better decision making. We partner with our clients from concept to implementation enabling their transition to a process and technology driven enterprise. Our work is based around a combination of IT best practice and our own set of Industry methodologies that we have used successfully for years – fine-tuning them as we work. You will not get a one-size fits all landscape or advice on things that we do not understand. You will get dedicated and exceptional consultants who immediately fit in and become part of your team. Can you imagine working with a team that feels as if they are part of your own work force? Most customers resign themselves to something less – ajna infotech , total integration is the standard.
