ER Liaison

VCA Shoreline Veterinary Referral and Emergency Center in Shelton, Connecticut is seeking a Veterinary Technician or Veterinary Assistant to join the Emergency Department as the Emergency Room Liaison.

Minimum of 1 year experience working in a veterinary practice required. Must have medical knowledge and be capable of discussing medical situations with owners (confirming CPR status of patient, discussing treatment options, etc.)

Compensation: $ 18 – 25 / hour dependent on skill set, experience, and licensure status.

We’re looking for a believer in the possibilities of high-quality veterinary medicine and patient care—with the experience and technical know-how to make them happen….a devoted team player who thrives in a collaborative environment, and is invested in their colleagues’ success….someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend….a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. If this describes you, we want you on our team!

In this position, you will work hand in hand with our Emergency Department. Your responsibilities will include such things as:

• Client communication: Client updates (in the waiting room and over the phone), calling owners with status updates/ lab results, going over discharge instructions, creating and going over estimates, follow up phone calls, etc
• Record Keeping: Sending referral letters, scanning and/or faxing records, calling referral veterinarians for medical records, entering charges, etc
• Filling prescriptions and going over prescription instructions with clients.
• Restraint of patients
• Submitting and running  laboratory tests
• Coordinating triages with doctors
• Other duties as assigned

Perhaps the greatest asset you will bring is your emotional intelligence. As you know, the emergency room can be a stressful situation for everyone involved. At times, your ability to maintain a cool head and treat clients according to the Golden Rule will be tested. But we have faith in your professionalism and know that you won’t let us, your patients—or yourself—down!

Why You Should Consider Us

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 3,000 doctors, including 360+ boarded specialists. You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

We offer competitive compensation and a comprehensive benefits package, including, medical/dental/vision coverage and paid vacation (for F/T employees only), 401(k), uniform allowance, generous personal pet care discounts, and more.

Please note that this position requires a flexible schedule and the ability to work evenings, weekends, and holidays.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.