Candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia
Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between TSG groups, clients and vendors.
- Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits. Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients. (no supervision listed)
- Manages assigned projects and meets deadlines.
- Conducts highly complex work unsupervised and with extensive latitude for independent judgement.
- Adheres to departmental policies and procedures.
- Plans and conducts requirements gathering for Epic projects and requests. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality. (no supervision listed)
- Coordinates, plans, and conducts analysis of client business needs.
- Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies.
- Serve as a liaison between Epic modules.
- Serve as a professional and technical mentor to teammates.
- Recognized as a subject matter expert and advanced individual contributor.
- Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment.
- Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.
Education: Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree.
Experience: Minimum of 4 years of related experience.
Licensure, certification, and/or registration: Obtains and maintains a minimum of three vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in applicable Epic module(s).
Other Minimum Qualifications: Must be a self-initiated team player able to work under little supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple tasks and meeting deadlines. Effective communication skills (oral, written, and presentation). Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles. Primary work schedule is Monday–Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel.
Compensation Range:
$89,232.00 - $142,771.20Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
Recruiter:
MARK MISKOVICRecruiter Email:
[email protected]For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies
Benefits, Pay and Well-being at Carilion ClinicCarilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Personify Health
- Discounts on childcare
- Continued education and training
Skills Required
- Must already be Epic certified/accredited and maintain applicable Epic module certification(s).
- Strong Epic Orders analyst skills.
- Obtain and maintain a minimum of three vendor and/or industry certifications/proficiencies as determined by management.
- Minimum of 4 years of related experience.
- Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree.
- Ability to work independently with little supervision, strong organizational, problem-solving, analytical, and communication skills.
- Participation in after-hours on-call rotation and ability to travel occasionally.
- ASAP (Epic ASAP) certification.
- Experience supporting integrated third-party applications (non-Epic) and troubleshooting integrations.
What We Do
Carilion Clinic is a non-profit integrated health care organization serving nearly one million people in Virginia through a comprehensive network of hospitals, outpatient specialty centers, and advanced primary care practices.
