The Role
Provides onsite IT help desk and desktop support for attorneys, paralegals, and staff. Responsibilities include onboarding and offboarding, device setup, user provisioning, troubleshooting Windows, Microsoft 365, Teams, printers, mobile devices, and business applications, conference room technology support, ticket documentation, PC imaging, asset management, hardware replacement, and customer service. The role follows IT security standards and requires occasional lifting of equipment.
Summary Generated by Built In
At Mayer LLP, we believe in doing law differently — with collaboration, innovation and determination at the core. Founded by a team of experienced, entrepreneurial attorneys, we’ve built a firm where client interests come first and teamwork drives results. With a Southwest regional footprint spanning Texas, New Mexico and Arkansas and a breadth of practice areas including corporate & securities, litigation, real estate, tax, labor & employment, healthcare and immigration, we serve clients ranging from start-ups to Fortune 500 companies across industries. If you thrive in a dynamic, growth-minded environment where your contribution directly matters and you’ll work alongside skilled professionals focused on achieving business-driven legal solutions, Mayer is where you can make an impact.
Responsibilities
- Handle onboarding/offboarding, device setup, and user provisioning
- Provide onsite desktop and end-user support to Attorneys, Paralegals, and Staff
- Support laptops, desktops, printers, mobile devices, and peripherals
- Troubleshoot O365, Teams, and standard business applications
- Test, evaluate and research decisions about new technology for the business
- Accurately document interactions, troubleshooting steps, and resolutions in ticketing system
- Setting up technology for Conference rooms prior to meetings for attorney staff
- Providing excellent customer service for our employees
- Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
- Follow IT policies, procedures, and security standards
Experience
- 1-2 years of desktop / end-user support experience
- Strong customer service and communication skills
- Self-starter who can work independently with minimal supervision
- Experience with Windows, O365, Active Directory
- Ability to prioritize tasks effectively and manage time in a dynamic environment
- Ability to lift and move IT equipment as needed.
Benefits
- Full suite of health/dental/vision benefits that go into effect the 1st of the month after an employee starts with the firm
- 10 company holidays + 4 early release days
- 16 PTO days
- Hybrid schedule (3 days/week in office, 2 days/week at home)
- 401k + firm match based on previous year revenue. Historically we have matched 25% up to 6% of the employee contribution
- Discretionary year end bonus
- Employee referral bonus ($2000 - $4000)
Skills Required
- 1-2 years of desktop or end-user support experience
- Strong customer service and communication skills
- Ability to work independently with minimal supervision
- Experience with Windows
- Experience with Microsoft 365 or Office 365
- Experience with Active Directory
- Ability to prioritize tasks and manage time effectively
- Ability to lift and move IT equipment as needed
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The Company
What We Do
Mayer LLP is a law firm with a Southwest regional footprint, providing legal services across various practice areas including corporate & securities, litigation, real estate, tax, labor & employment, healthcare, and immigration. Founded by experienced attorneys, the firm emphasizes a collaborative, team-based approach to deliver client-centric legal solutions for businesses ranging from start-ups to Fortune 500 companies.
