The role of the Customer Service Manager is to execute tactical objectives, fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time, ensuring effective communication within the market regarding results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.
Responsibilities of the Entry-Level Customer Service Manager:
- Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads provided
- Have a thorough understanding of all client's products and services and be able to educate and sell to clients products and services
- Acts as a Point of Contact for new and existing clients
- Troubleshoot and problem-solve client or member accounts and issues
- Perform customer account maintenance requests from clients
- Provide sound business advice and suggestions to clients
- Retain business by identifying and addressing client issues (red flags)
- Suggest ideas and improvements
- Other duties as assigned
Knowledge, Skills, and Abilities of the Entry-Level Customer Service Manager:
- Customer service, management, account management, sales, or client relations experience preferred
- Excellent training, sales, and customer service skills
- Strong organizational skills
- The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
- Able to be flexible in a rapidly changing work environment
- Ability to work independently -- self-starter
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What We Do
We are Advanced Axis - the engine room for creative production. We bring together creative thinking and production expertise to magnify brands and their stories. We empower organizations to achieve their most ambitious growth goals without the cost of in-house marketing teams. Through the years, we have come to be known as champions of professional growth for our focus and endeavors. Be it giving our clients the best work or taking care of our team, and we have outdone our competitors in all the areas.
Marketing Firm Pennsylvania
At Advanced Axis, we know how to carefully target the right people and create the buzz around our clients’ offerings. We always strive to provide excellent quality work, exceptional customer service, and great value for money. We build experiences where consumers can connect with brands the same way they connect with one another. Our data-driven and award-winning marketing strategies have helped telecommunications and home improvement firms to grow rapidly in no time.
Our team and culture are redefining the definition of a professional marketing firm. It’s about building a space where you can be encouraged and be encouraging, a setup where you can grow and feel a sense of belonging and camaraderie. We are nothing like other organizations where associates feel stagnant and unambitious due to monotonous work culture. At Advanced Axis, you will learn all the behind-the-scenes of operating the office and be part of an organization that plays a crucial role in ensuring stability and performance while having fun.
