We are a collaborative Marketing and Advertising firm rooted in community engagement, nonprofit advocacy, and social justice initiatives throughout the Bay Area. Our team partners with local and regional nonprofits to help them build visibility, drive public engagement, and achieve sustainable growth. We’re seeking an enthusiastic, detail-oriented individual to join our team as a Client Success & Growth Associate.
Position OverviewAs an Entry-Level Client Success & Growth Associate, you’ll support relationship-building and project delivery across a portfolio of nonprofit clients. Your role will be to ensure clients feel supported, campaigns stay on track, and our work continues to deliver measurable value and community impact. You’ll also contribute to client retention and business growth efforts by identifying opportunities to expand services and deepen partnerships.
Key ResponsibilitiesServe as a key point of contact for day-to-day client communication and support
Help manage timelines, deliverables, and campaign logistics for nonprofit marketing and outreach projects
Support onboarding of new clients and coordinate internal kickoff tasks
Monitor and track project progress using CRM and project management tools
Assist in compiling reports, analytics, and presentations for client reviews
Identify client needs and collaborate with the business development team on upsell or expansion opportunities
Help coordinate client events, virtual meetings, and community-facing activations
Strong interpersonal skills and a commitment to client-centered service
Passion for nonprofit missions, social justice, and equity-driven work
Excellent organizational and multitasking abilities
Clear and professional written/verbal communication
Experience in customer service, account support, or project coordination is a plus
Familiarity with Google Workspace, CRM platforms (HubSpot, Salesforce), or Asana/Trello is preferred
Bilingual in Spanish, Cantonese, Tagalog, or other community languages is a strong asset
A dynamic role with exposure to nonprofit marketing, client relations, and impact strategy
Mentorship and professional development in the areas of account management and growth strategy
Opportunities for advancement into Client Success Manager or Campaign Strategist roles
A purpose-driven team culture committed to social good, inclusivity, and collaboration
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What We Do
Invictus MSI is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/
