Entry Level Client Onboarding Specialist

POSITION OVERVIEW:

Minimum Years of Experience Required: 1 year

Working Location: Candidates with 2+  years of experience  are eligible for in-office and  hybrid schedules. 

Sponsorship: Sponsorship is not available for this position. 

Salary Range: $50k-55k

The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. It is uncommon for someone to be hired at the highest point of the salary range for their position. If you feel like this position is right for you but your desired salary range differs, please still apply. 

ABOUT THE COMPANY
ALIS  is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Intelligent Solutions).

CULTURE
Joining the ALIS team means contributing to innovative software solutions that enhance the lives of our clients and their families. We value growth, collaboration, and making a positive impact. As a passionate and dedicated team, we are committed to delivering exceptional solutions and embracing the challenges that come with continuous improvement. At ALIS, you'll be seen, heard, and held to high standards. Success here requires  collaboration ,communication, curiosity, optimism, and a commitment to constant improvement.
 

JOB ACCOUNTABILITIES

•  Learn and establish a solid understanding of the ALIS software
• Consult with clients to transform their paper process to electronic; create and document new processes and train staff both digitally and (when the time is right) in-person.
• Create customized project plans to help guide both internal and external operations to get ALIS operating smoothly for our clients.
• Liaise between departments on clients’ needs, onboarding department needs, product feedback, and bugs reporting.
   

JOB RESPONSIBILITIES 

• 1+  year of experience in onboarding a SaaS product.
• Experience with G-Suite, CRM usage, and ticket writing.
• Excel skills (including pivot tables and v-lookups) or solid skills with interest in learning.
• Strong interest in helping communities and learning about their business as to help consult on process transformation from electronic to paper.     
• Reliable: You show up at work for your team and the clients and look forward to doing it. 
• Relationship oriented: You have a history of building long term healthy relationships with people and clients. 
• Organized: You can prepare and execute on project plans.
• Calm demeanor: You aren’t pulled into drama or anxiety but can see clearly in order to help others.
• Good communicator: You are transparent with information.
• Patient: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself.
• Good judgment: You can prioritize needs appropriately.
• High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.
• Adaptable and flexible: You don’t freak out if plans change or meetings get moved.
• Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.
• Strives for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.
• Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data.

Benefits:

• 8 Company Holidays ( office will be closed) 

• 2 Floating Holidays 

• 10 days of PTO (year 1)  

• Subsidized medical, dental and vision insurance 

• 401k Plan + Up to 4% Matching

• Pre-tax Commuter Benefits 

• Casual Dress 

• Referral Bonuses 

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 

• Length of stay rewards 

• Company bonus pool

• HSA and FSA

• Life Insurance policy subsidized by Company

Application Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.

ALIS asks certain candidates for quick phone calls to gather additional information – these usually last about 5 minutes and are scheduled in advance and according to your schedule. After the phone screen, candidates that are selected to proceed in the process will do an in-person interview. Certain candidates may be selected for the third round of interviews.

Medtelligent values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.