Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.
Title: Entitlements Coordinator - Intake and Tenant Relations
Location: Bedford Green House
Salary: $31.31 - $32.96/hour
Position Overview:
Under the general direction of the department Director and Assistant Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; filling vacancies (including lease-up of new housing facilities); performing annual lease renewals and re-certifications; and related duties.
Essential Duties & Responsibilities:
The essential duties of the Entitlement Specialist include but are not limited to the following activities:
- Coordinating with government agencies and other third-parties regarding contractual and regulatory compliance during lease-up period
- Reviewing housing applications and making initial eligibility determinations for applicants referred the Department of Homeless Services (DHS) and other government agencies for lease-up of new facilities and for vacancies as they occur
- Making eligibility determinations, processing applications, and developing and maintaining waiting lists for low-income housing
- Assisting tenants and prospective tenants with entitlements, income certifications and subsidy applications, as well as with certifications and re-certifications
- Coordinating intake and move-in processes, including scheduling intake interviews and move-ins; preparing initial lease and move-in documents; coordinating room readiness with maintenance staff; and conducting orientation for new tenants
- Providing tenants and clients with information and direction in acquiring and maintaining entitlements with city, state and federal entitlement programs
- Providing up to date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff
- Entering, maintaining, and updating rent account data in the agency’s property management software
- Tracking, processing, and analyzing rent and rent subsidy payments
- Acting as Liaison to agency’s Fiscal Office, as well as with local representatives of city, state and federal entitlements programs, including Social Security, Medicaid and HUD.
- Serving as Liaison to city housing placement specialists
- Tracking vacancies, processing data, generating monthly rent statements, and preparing and submitting reports
- Investigating and resolving tenant issues and disputes
- Facilitate and coordinate tenant satisfaction assessments, including development of surveys and other tools
- Coordinating and assisting with lease renewals, compliance requirements, and grant maintenance tasks.
- Serving as primary property management contact for tenants and staff at one or more facilities
- Other duties as assigned by Director or supervisory staff
Qualifications:
- Low Income House Tax Credit certification
- A Bachelor’s degree from an accredited college or university; or Associate degree and one year of relevant experience such as working with special needs populations; or High School Diploma or GED and two years of relevant experience such as working with special needs populations
- Experience with rental subsidy programs and LIHTC requirements
- Excellent oral and written communication skills
- Proficiency in Microsoft Office Suite, particularly Excel and Adobe
- Knowledge of case management and property management databases, including MDS
Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.
Skills Required
- Low Income Housing Tax Credit certification
- Bachelor’s degree from an accredited college or university, or an Associate degree plus one year of relevant experience, or a high school diploma/GED plus two years of relevant experience
- Experience working with special needs populations, where applicable to the education pathway
- Experience with rental subsidy programs and LIHTC requirements
- Excellent oral and written communication skills
- Proficiency in Microsoft Office Suite, particularly Excel and Adobe
- Knowledge of case management and property management databases, including MDS
What We Do
Project Renewal is a New York City nonprofit organization dedicated to ending homelessness through comprehensive services that empower individuals and families. Its integrated programs combine health care, stable homes, jobs, and community support, with particular attention to New Yorkers affected by mental illness and addiction. Founded as an alcohol detoxification program, the organization has grown to reach over 10,000 people each year.
