WHO WE ARE
Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.
Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.
WHAT YOU'LL DO
As an Enterprise Technology Support Engineer in our Sydney office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and creating a technologically optimized work environment. Key aspects of your role include:
User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment.
Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
Proactive environment management: Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment.
Process standardisation and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.
Projects: Contribute to projects that enhance the IT environment and user experience, prioritising impactful improvements.
Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.
Enterprise IT solutions: Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.
Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.
Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.WHO YOU ARE:
Technical proficiency
Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.
Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).
Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.
Experience
A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting.
Experience with user access lifecycle, SOE/image concepts, and deployment tooling.
Soft skills
Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline.
Excellent written and verbal communication; team player and operational mindset.
Nice-to-have
Telephony, PowerShell, patching, Exchange user management, Atlassian admin, Linux/Python/SQL exposure, office fit-outs, remote teams.
Finance or fast-paced environment; interest in continuous learning.
- Deeper experience with Windows Server, packaging, MDM, network design, or certifications, valued but not required for this role.
WHAT YOU'LL GET:
A performance-based bonus structure unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool, fostering a truly collaborative environment.
The chance to work alongside diverse and intelligent peers in a rewarding environment.
Training, mentorship and personal development opportunities.
Daily breakfast, lunch and an in-house barista.
Gym membership plus weekly in-house chair massages.
Regular social events, including a company trip every two years.
Guided relocation, a competitive relocation package and visa sponsorship where necessary.apac
DIVERSITY STATEMENT
Optiver is committed to diversity and inclusion. We encourage applications from candidates of all backgrounds, and welcome requests for reasonable adjustments during the process.
Questions? Get in touch with the recruitment team at [email protected].
Skills Required
- 3 years in end-user support and enterprise operations
- Strong experience in the Microsoft ecosystem (Windows OS, Office, AD)
- Solid foundation in Windows OS, Active Directory, AV setups, and troubleshooting
- Familiarity with user access lifecycle, SOE/image concepts, and deployment tooling
Optiver Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Optiver and has not been reviewed or approved by Optiver.
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Career-Linked Recognition & Rewards — Pay is considered highly competitive in trading, quantitative, and engineering paths, with performance-linked bonuses that materially elevate total compensation. High performers receive differentiated rewards tied to impact.
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Leave & Time Off Breadth — Generous paid vacation alongside market holidays is a consistent component of the U.S. package. This breadth of leave is a notable element of the offering.
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Healthcare Strength — Comprehensive health coverage—including medical, dental, and vision—is prominently offered in U.S. roles, with indications that employee premiums are fully covered in some cases. Disability and life coverage further strengthen the core health benefits.
Optiver Insights
What We Do
Optiver’s story began over 30 years ago, when we started business as a single trader on the floor of Amsterdam’s options exchange. Today, we are at the forefront of trading and technology as a leading global electronic market maker, focused on pricing, execution and risk management.
Why Work With Us
People at Optiver love challenges, welcome collaboration, and strive to be better tomorrow than they are today. Improving the market is an extraordinary challenge that requires a carefully crafted approach. Optiver provides a collaborative working environment to tackle these challenges. In fact, it is this way of working that sets us apart.
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