Enterprise Tech - Workplace Technology Engineer (Audio Visual)

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team plans, designs and implements the architectural vision for Infrastructure supporting the firm. Additionally, we support/troubleshoot issues related to the design and implementation of Infrastructure solutions.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Pursue opportunities to develop existing and new skills outside of comfort zone.
• Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
• Coach others and encourage them to take ownership of their development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Focus on building trusted relationships.
• Uphold the firm's code of ethics and business conduct.

A career in US Technology is an opportunity to bring PwC's strategy to life by driving innovative technology into everything we deliver. Our clients expect us to bring in the right people and the right technology to solve their biggest problems; Enterprise Technology is here to help PwC meet that challenge and accelerate the growth of our business.
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Year(s) of Experience:
4 year(s) of experience in progressive roles managing IT/AV operations, quality control, process improvement, and compliance and, 2 year(s) of onsite AV (Audio Visual) technical support.
Preferred Qualifications:
Preferred Fields of Study:
Information Technology
Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success as a team leader including:

• Aiding end users experiencing issues using meeting space technology including, helping users connect to meetings using MS Teams, Webex, Google or Zoom in various scenarios and triaging any technology issues escalating to the firms break/fix support team, if needed;
• Helping end users set up for large meetings and tests meeting space in advance to prevent technical issues with conference room technology;
• Demonstrating core knowledge of Enterprise AV - Crestron Control & Digital Media, Extron, Biamp Tesira, FORTE & Nexia and Cisco Video Conferencing, and webcasting;
• Exhibiting familiarity with Digital Signage functionality;
• Understanding enterprise network and security with respect to AV deployment;
• Working knowledge of how to use Collaboration products - Google, MS Surface Hubs, WebEx, and Google Hangouts/Meet, and Cisco Room Systems;
• Showing empathy with end users, de-escalate issues and is solution oriented;
• Organizing with vendors and other tech teams when office technology is not in working order to meet the standard of quality for office technology;
• Communicating effectively at different levels within and outside of the organization;
• Providing input proactively to office technology design and support models by sharing end user feedback;
• Applying proven judgment in knowing when to escalate issues and to manage stakeholders;
• Taking initiative to independently identify and troubleshoot issues related to implementation of office technology solutions (specifically around Audio Visual solutions) including, network issues and other meeting space technology issues;
• Meeting with vendors for installation, fixes and maintenance;
• Demonstrating an experienced level of understanding of AV collaboration technologies, network design, cabling, UPS and the ability to understand and analyze schematics, diagrams, blueprints and floor plans;
• Using ticket management system to track office technology issues, document issues and resolution plans and follow up on tickets that are not resolved promptly;
• Offering in office support and on-call support as needed;
• Troubleshooting application and network performance and connectivity issues with appropriate teams;
• Monitoring system availability and performance, identify and resolve issues proactively;
• Displayingproven development, organization and planning skills; and,
• Understanding network and Wi-Fi technology and how to test functionality.

Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
The salary range for this position is: $99,000 - $219,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance