Enterprise Tech - Workplace Support Engineer

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team plans, designs and implements the architectural vision for Infrastructure supporting the firm. Additionally, we support/troubleshoot issues related to the design and implementation of Infrastructure solutions.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Pursue opportunities to develop existing and new skills outside of comfort zone.
• Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
• Coach others and encourage them to take ownership of their development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Focus on building trusted relationships.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Year(s) of Experience:
4 year(s) of relevant experience in progressive roles managing IT operations quality control, process improvement, and compliance.
Preferred Qualifications:
Preferred Fields of Study:
Information Technology
Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success as a team leader including:• Going to meeting spaces when end users experience issues using meeting space technology and assists them to connect to the meeting and triages whether the technology is broken and coordinating AV resource to go to the meeting space to assist;• Helping end users set up for large meetings and tests meeting space in advance;• Demonstrating empathy with end users, can deescalate, and is solution oriented;• Coordinating with vendors and and other tech teams when office technology is not working or needs upgrades;• Communicating effectively at different levels within and outside of the organization;• Providing input proactively to office technology design and support models by sharing end user feedback;• Applying proven judgment in knowing when to escalate issues and to manage stakeholders;• Taking initiative to independently identify and troubleshoot issues related to implementation office technology solutions, including network issues and meeting space technology issues;• Driving coordination with vendors for installation, fixes and maintenance;• Demonstrating basic level of understanding of network design, cabling, UPS and AV collaboration technologies and ability to understand and analyze schematics, diagrams, blueprints and floor plans;• Using ticket management system to track office technology issues. document issue and resolution, and following up on tickets that are not resolved promptly;• Providing in office off-hours on-call L2-L3 support as needed;• Troubleshooting application and network performance and connectivity issues;• Monitoring system availability and performance, identifying and resolving issues proactively;• Demonstrating proven development, organization and planning skills;• Demonstrating core knowledge of Enterprise AV - Crestron Control & Digital Media, Extron, Biamp Tesira, FORTE & Nexia and Cisco Video Conferencing, and webcasting;• Proving familiarity with Digital Signage functionality;• Understanding of Enterprise network and security with respect to AV deployment;• Working knowledge of how to use Collaboration products - Google Chromebox's, Google Jam boards, MS Surface Hubs, WebEx, and Google Hangouts/Meet, and Cisco Room Systems; and,• Understanding network and Wi-Fi technology and how to test functionality.
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
The salary range for this position is: $99,000 - $219,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance