Enterprise Systems Adoption Specialist

About Us

We are a collective of HVAC design and implementation experts. As recognized industry leaders, we combine our craft with care for spaces that matter most: healthcare, commercial, institutional, and mission critical. Our nationwide reach gives you flexible solutions for any market or project—delivering the expertise and resources to support your work at every scale. We believe in working with the best products, partners and people and hope you’ll join us!

Job Description

Role: Enterprise Systems Adoption Specialist

Ambient Enterprises is seeking an experienced business consultant to drive post-rollout user adoption and business optimization across our business units. This role goes beyond system support — it's about partnering with business leaders and their teams to unlock the full potential of our integrated Microsoft platform. By leveraging Dynamics, Field Service, and Business Central together, this person will help leaders make smarter decisions, streamline operations, and deliver a better experience to customers.

This position requires substantial travel across the United States to work on-site with business leaders and their teams.

Responsibilities: 

• Consult with business leaders across sales, service, and accounting to identify opportunities to optimize their workflows using Microsoft Dynamics CRM, Field Service, and Business Central.

• Help teams leverage customer, manufacturer, and sales data within the platform to surface actionable insights and improve day-to-day decision-making.

• Drive adoption of integrated project tracking capabilities to improve forecasting accuracy and enable proactive customer communication and updates.

• Guide leaders in utilizing built-in business intelligence across the integrated platform — connecting CRM data with Field Service operations and Business Central financials to create a unified view of the business.

• Act as a bridge between business units and IT, translating operational needs into system utilization strategies and advocating for process improvements.

• Identify underutilized features and work directly with teams to incorporate them into their workflows in meaningful ways.

• Develop and maintain practical reference materials, process guides, and best-practice documentation tailored to each team's role and function.

• Travel extensively within the United States (~50% of the time) to deliver in-person consulting and adoption support.

Requirements: 

• 5+ years of experience in business management and/or change management. Preferably with a background in HVAC, construction, or a related industry.

• Preferably experience with Microsoft Dynamics CRM, Field Service, and/or Business Central with a strong understanding of how these platforms integrate.

• Bachelor’s degree in information technology, Education, Business Administration, or a related field.

Estimated compensation: $90,000-$115,000/yr with flexibility based on experience and skills.

Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.