The Role
Manages enterprise laboratory service programs and complex CrossLab solutions for customer sites. Responsibilities include program planning, budgeting, staffing, risk assessment, implementation, customer relationship management, cross-functional and multi-vendor coordination, inventory and asset tagging, third-party provider management, contracting, and profit and loss oversight. Designs and prices laboratory instrument service and maintenance programs while ensuring successful delivery within budget and established project management standards.
Summary Generated by Built In
Job Description
Job Summary
- Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
- Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
- Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.
- Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.
Major duties of this role include:
- Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services.
- Builds and maintains client relationships.
- Is accountable for a thorough risk assessment of the overall program/project.
- Coordinates internal and external project team members' contribution.
- Is responsible for costing of customized solutions and ensuring implementation within budgets.
- Has profit and loss responsibility.
- Works on project management assignments with broadly defined objectives.
- Solves non-routine issues, challenges and problems within field of specialization
- Must apply and demonstrate commitment to industry accepted project management processes, practices, tools, and behaviors.
- Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.
- Lead Customer physical inventory and asset tagging activities.
- Provide Cross-functional team leadership that is in line with Agilent policies and procedures.
- Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.
- Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent.
- 5 to 7 years of laboratory instrumentation support and/or sales experience.
- Strong business acumen skills. MBA is an asset.
- Ability to manage and understand laboratory instrument service and maintenance business (process & financial).
- Strong customer focus with a customer first mindset.
- Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.
- Team building/development and leadership skills.
- Dedication and commitment to industry standard project management discipline. PMP certification is an asset.
- Effective collaboration skills.
- 3rd party service provider relationship development and management skills.
- Excellent written and verbal communication skills.
- Customer contracting and Scope of Work development experience
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor’s or master’s degree in Chemical Engineering, Chemistry, or equivalent
- 5 to 7 years of laboratory instrumentation support and/or sales experience
- Strong business acumen
- Ability to manage laboratory instrument service and maintenance business processes and finances
- Ability to design, price, implement, and manage complex laboratory instrument service and maintenance programs
- Team building, development, and leadership skills
- Customer focus and customer-first mindset
- Effective collaboration skills
- Third-party service provider relationship development and management skills
- Excellent written and verbal communication skills
- Customer contracting and Scope of Work development experience
- MBA
- PMP certification
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
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The Company
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
