Enterprise Sales Manager

Join Mitto and be beyond. 🚀

Eager to go beyond? If so, we’d love to meet you!

We’re Mitto and we’re thrilled to be revolutionizing the way the world communicates through our Cloud-Communications-Platform-as-a-Service (CPaaS).

We were launched in 2013 with SMS and quickly blossomed beyond to include voice, chatbots, all major chat apps, and CRM/marketing platform integrations. We also developed pre-built tools for bulk campaigns and conversational support chats. We’re riding a wave into the future, and you can join!

Here at Mitto, you’ll be working with a global team of people that’s spread out across 35 locations - and growing! We’re proud to be a group of curious minds that scour the landscape for whatever’s next in omnichannel communication. We’re adaptive, resilient, and determined. 💪 🧠

With us, you’ll get to skip the morning commute and work from the comfort of your own home! 🏠 Our team members also enjoy a supportive, engaging, and collaborative culture with flexible working hours.

The role: Enterprise Sales Manager

As Enterprise Sales Manager, you will own the sales strategy and execution for the Brazilian market, identifying, developing and closing new enterprise opportunities across CPaaS, messaging, voice and omnichannel communication solutions.

You will manage the complete sales lifecycle, from market analysis and prospecting through commercial negotiations, contract execution and customer handover, while positioning Mitto as a trusted strategic partner for enterprise customers.

You will work closely with SDRs, Marketing, Presales, Product, Customer Success and regional Enterprise teams to execute growth strategies and expand Mitto's presence in Brazil.

Key Responsibilities

Business Development & Territory Growth

• Own and execute the sales strategy for Brazil.
• Build and maintain a strong pipeline of qualified enterprise opportunities.
• Create, identify and qualify new sales opportunities.
• Develop new business through outbound prospecting, referrals, strategic partnerships, marketing campaigns and industry events.
• Identify and prioritize high-value enterprise accounts.
• Expand Mitto's customer portfolio while increasing market penetration.
• Build relationships with executive stakeholders, business decision makers, technical teams and influencers.
• Act as a trusted advisor, helping customers improve customer engagement and achieve business objectives through Mitto's solutions.
• Own annual sales targets and consistently achieve or exceed revenue objectives.

Sales Execution

• Manage the complete enterprise sales cycle from prospecting through contract signature.
• Conduct discovery sessions and understand customer business challenges.
• Position Mitto's CPaaS, messaging and omnichannel solutions according to customer needs.
• Prepare commercial proposals and negotiate contracts.
• Coordinate solution design, demos and technical validation together with Presales and Product teams.
• Participate in responses to enterprise RFPs involving cloud communications and CPaaS solutions.
• Ensure a smooth transition of new customers to Customer Success and Service Delivery.

Market Strategy

• Analyze the Brazilian market and identify new business opportunities.
• Stay informed about industry trends, competitors, technologies and customer needs.
• Contribute to go-to-market strategies for the Enterprise segment.
• Participate in target account selection and sales prioritization.
• Identify scalable customer use cases that can be replicated across Latin America.
• Increase Mitto's visibility and positioning within the Brazilian CPaaS market.

Customer & Internal Collaboration

• Build long-term strategic relationships with customers.
• Develop customer references and advocacy programs.
• Collaborate with Marketing, Product, Presales, Customer Success and regional sales teams.
• Support multinational opportunities involving Brazilian decision-makers.
• Share market intelligence and customer feedback with internal stakeholders.

CRM & Forecasting

• Maintain accurate Salesforce records, including pipeline, forecasts, customer activities and next steps.
• Deliver regular reporting on pipeline health, revenue forecasts, opportunities and risks.
• Ensure CRM discipline and forecast accuracy.

Required Experience

• 3–5+ years of enterprise B2B sales experience.
• Proven experience in CPaaS, telecommunications, cloud communications or enterprise messaging.
• Demonstrated success opening new enterprise accounts and generating new business.
• Strong hunter mentality with consistent track record of achieving sales targets.
• Experience managing complex enterprise sales cycles involving multiple stakeholders.
• Understanding of enterprise buying processes within Brazil.
• Experience selling solutions including:
  • SMS
  • WhatsApp Business
  • RCS
  • Voice
  • Omnichannel communication platforms

Skills

• Strong consultative sales approach.
• Excellent negotiation and closing skills.
• Strategic account planning.
• Ability to identify customer needs and position value-based solutions.
• Strong analytical and business acumen.
• Excellent presentation and communication skills.
• Experience using Salesforce or similar CRM platforms.
• Ability to work independently while collaborating across global teams.

Languages

• Native or fluent Portuguese.
• Professional English.
• Plus, fluent Spanish.