What You Will Do
- Build and maintain relationships with enterprise clients
- Gain an understanding of clients' primary needs and support their cybersecurity efforts
- Work collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutions
- Provide ongoing support to clients, helping them maximize the value of our services
- Monitor client accounts and identify potential issues, recommending solutions as needed
- Communicate updates and utilization highlights to clients
- Work with internal teams to address client needs and ensure satisfaction
- Support a consistent and positive client experience across their journey
- Collaborate with cross-functional teams to support client issues and enhance the customer experience
- Gather client feedback and provide insight for product improvement and enhance overall client experience.
- Utilize CRM to track activity, analyze data, and identify trends
- Support efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clients
What You Need to be Successful
- Bachelor’s degree in a relevant field; advanced degree is a plus
- 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
- Familiarity with cybersecurity and privacy concepts
- Strong communication and interpersonal skills
- Ability to gather and interpret information to support client success
- Motivated to deliver great results and able to work with some independence
- Strong organizational and time management skills
- Willingness to travel to meet with clients when necessary
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What We Do
BlackCloak protects corporate executives and high-profile individuals from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Concierge Cybersecurity & Privacy™ Platform is a holistic solution including mobile and desktop apps as well as concierge support. Executives and high-profile individuals get peace of mind knowing their family, reputation, and finances are secured. Companies rest assured that their brand, intellectual property, data, and finances are protected against threats coming through executives without having to invade their personal lives.
BlackCloak stands out in the cybersecurity industry by focusing on the often-overlooked intersection of personal and corporate digital protection. Unlike traditional firms that solely prioritize corporate defenses, BlackCloak understands that the vulnerabilities of high-level executives and their families can pose significant risks to the entire company. By offering comprehensive and tailored solutions that shield both personal and professional digital environments, BlackCloak ensures a holistic approach to security. This unique emphasis on protecting every facet of an executive's digital life—from corporate email systems to personal devices and home networks—sets BlackCloak apart as a pioneer in safeguarding the modern business world.
Why Work With Us
Here, you're not just an employee; you're a guardian of digital trust, protecting both corporate assets and personal identities. You'll join a dynamic team of innovators who are passionate about staying ahead of cyber threats and delivering tailored solutions to our unique client base.
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