Enterprise Payments Process Manager, Manager Level - Hybrid

West Creek 5 (12075), United States of America, Richmond, Virginia
Enterprise Payments Process Manager, Manager Level - Hybrid
The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, RTP, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise. With each day, we approach foundational capacities with enterprise thinking to optimize how we work in a well-managed way, for both ourselves and our customers.
Process Managers thrive in understanding how things work - that means designing business processes, understanding and mitigating business risks and ensuring we have the right controls in place - and then making them better. As a Process Manager within Enterprise Payments, you will work with teams across the organization to manage risk and improve our business processes. Over the past year, we've made changes to our processes and we are looking for a talented Process Manager to drive standardization across our business processes and ensure our processes are well documented and up to date. Longer term, this individual will consult with our operations teams to identify opportunities to streamline processes to reduce risks.
Key responsibilities for this role in the Enterprise Payments team include :

• Developing and driving a process improvement and process design efforts and managing all activities in an Agile fashion while keeping stakeholders updated
• Ensuring all processes meet process management standards, including those for critical business processes, as well as partnering with Risk and Operations to update/create controls to address risks
• Leveraging Business Process Management (BPM) tools like Process Maps, RACIs, FMEAs, SIPOCs to define the current state of a process, ensure the process fulfills on key requirements, and mitigate risks as teams drive to deliver desired customer outcomes while using these same tools to define a brand new or proposed process
• Leverage data from root causes of risk issues and events to drive process improvements mitigating these risks
• Identifying opportunities for automation within the process including process steps, controls, reporting, and monitoring.
• Apply management skills such as communications and change leadership to ensure changes to L2 processes are incorporated into process documentation product launches, technology changes, and continuous improvement
• Developing and recommending metrics and measures that align to the critical to process and critical to quality process steps

**This position does require onsite attendance **
Location: This role is hybrid, where you will be expected to be in the office in Richmond, VA, McLean, VA or Wilmington, DE for certain aspects of the role.
Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in Process Management
• At least 1 year of experience in Process Engineering
• BPM certification

Preferred Qualifications:

• Bachelor's degree or military experience
• At least 4 years of experience in Process Management or Project Management
• At least 1 year of experience in Risk Management
• At least 1 year of experience in Payments Processing
• AAP, APRP, or CTP certification
• Lean, Agile, or Six Sigma certification
• CRCM, CAMS, CIPP, or ABA Risk Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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