At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development. Used by hundreds of thousands of developers across 90+ countries and 30,000+ organizations, Cypress helps teams write better code and release with confidence. Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is on a mission to positively impact the developer community.
This position is eligible to be hired virtually. Candidates must be in European timezone.
The RoleOur Enterprise and MidMarket Account Managers are trusted partners to growing organizations, responsible for driving retention, expansion, and long-term value across an existing book of business (51–2,499 employees). You'll partner with Technical Solutions Consultants to support customer success, uncover growth opportunities, and ensure customers continue to get increasing value from Cypress over time.
This role blends relationship management with commercial ownership. You'll manage renewals, identify expansion opportunities – new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow.
Who You Are
- You build relationships first and earn the right to sell second. You open calls with genuine warmth, remember what’s happening in your customers’ worlds, and create rapport before business. Over time, that consistency compounds into real trust.
- You stay connected all year, not just at renewal. Your customers hear from you quarterly, not annually. You proactively share usage insights, product updates, and value-driven recommendations—so when renewal conversations happen, they feel like a natural continuation of the relationship, not a re-sale.
- You can speak technical without hiding behind jargon. You understand the product deeply enough to explain it simply, tying the Cypress Platform to real customer outcomes rather than buzzwords.
- You ask before prescribing. You lead with curiosity in customer conversations, uncovering new use cases by listening first instead of pitching.
- You show up as a consultant, not a vendor. You explain why features matter, not just what they do. You’re transparent about limitations and bring in technical partners intentionally—to deepen credibility, not to cover gaps.
- You balance professionalism with approachability. You adapt your tone to the customer and the moment, comfortable being casual when the relationship allows and polished when the situation calls for it.
- Build strong, trusted relationships with key stakeholders across assigned mid-market and enterprise accounts
- Establish regular touchpoints that keep you connected throughout the year – not just at renewal
- Maintain clear account plans focused on adoption, expansion, and account health
- Manage renewals end-to-end, partnering with customers to ensure continued value
- Start renewal conversations early, leading with value delivered – not contract terms
- Bring usage data and adoption insights to every renewal conversation
- Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption
- Partner with Technical Solutions Consultants to demonstrate value for add-on products
- Help customers evolve their testing strategy as their organizations grow
- Develop solid understanding of the Cypress platform to align solutions to customer goals
- Deliver clear, engaging product demonstrations that connect capabilities to real outcomes
- Translate technical features into business value without relying on jargon
- Learn each customer's business, challenges, and priorities to tailor recommendations
- Partner with leadership on pricing and contract discussions
- Stay curious about industry trends, customer needs, and competitive alternatives
What Makes You a Great Fit
- SaaS Sales Experience: 4+ years as a quota-carrying SaaS seller, with a track record managing renewals, expansion, and account growth across mid-market and/or enterprise accounts
- Relationship-Oriented: Enjoy building rapport, earning trust, and being a consistent point of contact for customers
- Consultative Mindset: Naturally curious and customer-focused – interested in understanding problems before offering solutions
- Technical Comfort: Willing and able to engage with technical stakeholders and learn how Cypress fits into modern development workflows
- Ownership & Growth Mentality: Comfortable managing your own accounts while continuing to develop your sales craft
- Organization & Follow-Through: Able to manage multiple accounts, priorities, and timelines with attention to detail
- ICP Exposure: Experience working with developers, QA teams, or engineering stakeholders
- Testing & Dev Tools Familiarity: Exposure to application testing, CI/CD tools, or developer platforms
- PLG Experience: Experience selling in or alongside a Product-Led Growth environment
At Cypress, you’re not just managing accounts—you’re building long-term partnerships that matter. You’ll have autonomy to take initiative, meaningful ownership of your accounts, and the opportunity to see your work directly influence our growth.
Compensation:
- Base Salary Range: $69,000 – $120,000
- On-Target Earnings (OTE): $115,000 – $200,000
- (60% base / 40% variable compensation structure)
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!
We are an inclusive employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- 4+ years as a quota-carrying SaaS seller with renewals and expansion experience
- Located in a European timezone (eligible to be hired virtually)
- Experience managing mid-market and enterprise accounts
- Relationship-oriented, consultative selling mindset
- Comfort engaging with technical stakeholders and translating technical features into business value
- Proven ability to manage renewals end-to-end and drive retention
- Strong organization, follow-through, and ability to manage multiple accounts and priorities
- Experience working with developers, QA teams, or engineering stakeholders
- Familiarity with application testing, CI/CD tools, or developer platforms
- Experience selling in or alongside a Product-Led Growth (PLG) environment
Cypress.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cypress.io and has not been reviewed or approved by Cypress.io.
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Parental & Family Support — Parental leave is described as equitable and substantial for all parents from day one, with additional time after a year of service. Family-oriented extras for newborn care further reinforce the support for caregivers.
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Healthcare Strength — Health coverage is portrayed as comprehensive and inclusive, spanning medical, dental, vision, and transgender-inclusive benefits. Additional supports like mental-health and fertility coverage are also highlighted.
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Wellbeing & Lifestyle Benefits — Remote-first support includes meaningful home-office and coworking stipends that enable effective distributed work. These lifestyle-oriented perks are positioned to make day-to-day remote work more sustainable.
Cypress.io Insights
What We Do
Web development has advanced in leaps and bounds in the last decade, but front-end testing has not. Testing sucks. It’s the part that every developer dreads. It’s often harder to write a passing test than an actual feature. We want to spend our time building cool things, and we need tools that match how we build modern applications. Therefore we built a revolutionary new testing tool from the ground up. We have created a product that we love and actually use ourselves. Our team is highly experienced and passionate about solving problems. We’re lucky enough to have some of the best minds in the industry. Being open source, Cypress is evolving faster and better than if we worked on it alone. Now developers can ship their software faster and more consistently, with confidence. We believe testing needs a lot of love, and we are here to foster a tool, a service, and a community that can teach and benefit everyone.
