Enterprise Fraud Management Business Analyst

Job Description and Requirements

The Enterprise Fraud Management (EFM) Business Analyst will be responsible for analyzing and interpreting data between the organization's core system and various vendor systems, playing a key role in ensuring seamless integration and effective use of data with a focus on fraud detection at an enterprise level. This role will enhance operational efficiencies, improve identification and response to anomalies, trends, and spikes in fraudulent activities, and reduce potential losses. Utilizing advanced analytics and reporting tools, the analyst will create detailed reports and dashboards to support decision-making. Key responsibilities include conducting data analysis, overseeing system integration, developing reports, collaborating with cross-functional teams, and implementing process improvements. The ideal candidate will possess strong analytical skills, technical proficiency in reporting tools, excellent communication skills, and the ability to work collaboratively with other departments including but not limited to the Fraud Strategy and Operations department. 

Essential Functions and Responsibilities:

• Data Analysis: Analyze data from the core system and integrated vendor systems to identify trends, discrepancies, and potential fraudulent activities.

• Data Analysis Tools: Utilize various data analysis tools to query databases, extract data, and perform complex data analysis. Ensure data integrity and accuracy in all analyses.

• System Integration: Understand the integration points between the core system and vendor systems. Monitor and troubleshoot data flow issues to ensure seamless integration.

• Reporting: Develop and maintain reports and dashboards using various data visualization and reporting tools to provide insights to stakeholders. Present findings in a clear and concise manner, focusing on fraud detection and prevention.

• Sanity Testing: Conduct sanity testing to ensure data consistency and accuracy after system updates or changes. Identify and resolve any data-related issues promptly.

• Collaboration: Work closely with IT, operations, fraud prevention, and vendor teams to understand data requirements and ensure data consistency across systems.

• Documentation: Document data processes, integration points, and analysis methodologies. Maintain up-to-date records of all data-related activities.

• Fraud Monitoring: Continuously monitor fraud trends and emerging threats to adapt strategies and tools accordingly.

• Trend Monitoring: Continuously monitor fraud trends and emerging threats to adapt strategies and tools accordingly.

• Compliance: Ensure all data analysis and reporting activities comply with regulatory requirements and internal policies related to fraud prevention.

*This job may be eligible for work from home - hybrid schedule (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook).

Requirements:

• Associate's Degree

• Minimum of three years experience in a Business Analyst/Data Analyst/Department Analyst role in lieu of degree

• Minimum of four years experience with Banking/Credit Union Institutions Software Applications

• Alternatively, an appropriate combination of education and experience in a Project Management or Business related field

• Proficient in all Microsoft Applications

• Proficient in DNA

• Proficient in DNA Publisher

• Experience with project management methodology (Scrum, Lean, SQL, etc.) 

• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively 

• Strong analytical & problem solving skills, able to break down complex problems quickly  

• Able to meet and set deadlines with changing priorities

• The individual must achieve the Lean Six Sigma Black Belt Certification within two years of assuming this position

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.