IAG GBS (Global Business Services) a part of International Airlines Group (IAG).IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.We are headquartered in Kraków.
Purpose of the role
To manage and optimize the organization's data (of vendors, customers, finance and other business areas)To validate the data and ensure accuracy, consistency, and integrity across different systems and processes
To collaborate with cross-functional teams to drive data-driven decision-making and operational efficiency
Responsibilities
Act as the SME for assigned data domains (e.g., Vendor, Customer, Material, Finance)
Maintain and improve process documentation, operation procedures, and work instructions
Ensure standardised, efficient, and compliant process execution across all areas
Design and maintain data validation rules, quality metrics, and control mechanisms for assigned processes
Analyse recurring data issues, identify root causes, and recommend corrective and preventive actions
Monitor data accuracy, completeness, and integrity in ERP and related systems
Ensure process alignment with enterprise data governance policies, standards, and regulatory requirements
Support periodic audits, data reviews, and compliance assessments
Serve as a second-level expert for operational escalations, guiding specialists and senior specialists
Collaborate with operating companies to ensure global process adoption and effective communication
Identify opportunities to automate or streamline data processes
Contribute to transformation projects, migrations, system enhancements, and process redesigns
Required Skills, Qualifications & Experience:
Key Relationships/Interfaces
External: Operating companies’ representatives & Group Internal Controls and Internal Audit teams
Internal: IAG GBS Finance Services teams
Required Skills, Qualifications & Experience
Excellent written and spoken English and Spanish
Analytical and problem-solving skills with great attention to detail
Ability to prioritize and maintain clear focus in constant ambiguity and change
Effective team-working skills and problem-solving attitude
Excellent communication skills
Strong understanding of data management, data governance, data quality, and data lifecycle tools and processes
Experience in identifying inefficiencies and implementing process enhancements
Strong ability to collaborate with cross-functional teams and communicate effectively with stakeholders at all levels
Skills in planning, prioritizing of work on multiple projects or initiatives simultaneously
Experience as a corporate shared services process operative
Strong expertise in master data domains (e.g., vendor, customer, finance)
What we offer:
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.
