Enterprise Customer Success Manager

Enterprise Customer Success Manager | WEVO

Fully Remote or Hybrid

About WEVO

WEVO is an AI-powered, venture-backed startup revolutionizing how companies create digital experiences. Instead of relying on slow, expensive in-market testing, WEVO enables businesses to know—before launch—whether a product, webpage, or campaign will succeed. We’re replacing the old “fail fast” mindset with a new standard: succeed on day one.

The market opportunity? Any company with a website that wants to deliver better experiences to its customers. 

At the core of WEVO is an AI platform, fine-tuned with over 1 million user studies and protected by 12 patents. Our proprietary AI simulations predict user behavior with unparalleled precision—down to micro-segments—empowering businesses to create high-value digital experiences.

Leading brands, including Mastercard, LinkedIn, Goldman Sachs, and Ford, trust WEVO to optimize their digital strategies. Having recently achieved profitability and secured new funding, we are entering our next phase of growth. This is an extraordinary opportunity to join a company that is not just reshaping an industry but defining the future of AI-powered digital experiences.

About the opportunity 

This is an opportunity to join WEVO’s growth team and to manage a book of enterprise accounts. You will lead the relationship with key customers, ensure their success and help grow their WEVO usage and revenue.  Many of the companies you will work with are leading brands and Fortune 500 firms.

Responsibilities
The customer success manager acts as a main point of contact for all account activity with major enterprise-level customers. Responsibilities include: 

• Partner with customers to support their user research initiatives  
• Onboard and train customer teams on how to be successful with WEVO
• Create and deliver quarterly business reviews (QBR)
• Lead success planning for Tier 1 & 2 customers
• Serve as customer escalation point for support or service issue
• Monitor account health metrics (adoption, active users, etc.) and use data to inform actions or interventions
• Collect and monitor use case and value realization intelligence as part of customer value management program
• Provide customer insight to the product team and help shape product strategy

Requirements

• At least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.  
• Industry expertise in UX research, website testing/optimization, and/or digital marketing.
• Strong presentation and communication skills.
• A self-starter capable of working independently, managing their own deadlines and deliverables.
• Comfortable in an entrepreneurial environment.
• Fully fluent in English
  

Benefits
We believe that great outcomes are achieved by remarkable people working closely together.
WEVO offers an environment that emphasizes personal growth and empowerment.

• Competitive base salary and bonus plan.
• Equity stake.
• Unlimited vacation days.
• Paid parental leave.

If you are passionate about working on a team that is changing an entire industry, and growing rapidly,  we want to hear from you. Reach out to us today.