Enterprise Applications Manager

Job Summary:

Under the direction of the Chief Information Officer, the Enterprise Applications Manager leads the Enterprise Systems team with responsibility for the administration, integration, and operational health of the university’s centrally-managed academic and administrative software platforms. Core systems include the student information system (Ellucian Banner), learning management system (Canvas), and Student Success CRM (Slate), along with other institutional platforms and enterprise integrations. This is a working manager role: the Manager supervises a team of 2–3 application administrators and specialists while remaining actively involved in hands-on technical work.

Please note: This position is not remote-eligible

Essential Duties and Responsibilities:

Enterprise Application Administration

• Assist the database administrator in configuring and supporting the Banner ERP/SIS.
• Lead the administration and maintenance other centrally-managed platforms including the LMS (Canvas) and Student CRM (Slate for Student Success), with direct hands-on responsibility in at least one of these systems.
• Oversee system configuration, user provisioning, role management, and operational health across managed platforms.
• Manage the upgrade and release cycle for enterprise applications: evaluate release notes, schedule maintenance windows, coordinate testing, and communicate changes to stakeholders.
• Ensure FERPA compliance and data privacy best practices are maintained across all managed systems and integrations.
• Maintain documentation for system configurations, operational procedures, and integration specifications.
• Serve as escalation point for complex application issues and system incidents across the Enterprise Systems portfolio.

Data Integration and Systems Connectivity

• Collaborate with the database administrator, IT peers, and functional offices to ensure accurate and reliable data exchange across systems.
• Evaluate integration tools, middleware, and API capabilities to support institutional data flows and business process automation.
• Support data governance practices by ensuring integration design aligns with Banner as the system of record and established data standards.

Team and Project Management

• Supervise, develop, and evaluate 2–3 direct reports; assign work, set priorities, and conduct regular check-ins and annual performance reviews.
• Structure team responsibilities to complement the Manager’s own platform depth, ensuring collective coverage across SIS, LMS, CRM, and integrations.
• Lead or co-lead implementation projects for new platforms, modules, or integrations; manage scope, timelines, and cross-functional stakeholder communication.
• Participate in leadership team meetings and contribute to divisional planning, policy development, and vendor relationship management.

Provide input on procurement decisions, contract renewals, and vendor evaluations related to enterprise applications.

Qualifications/Skills Required:

• Demonstrated hands-on experience administering at least one of the following: Ellucian Banner, Canvas LMS, or Slate CRM.
• Experience designing or maintaining data integrations between enterprise systems, including familiarity with API concepts and data exchange patterns.
• Ability to supervise and develop technical staff, allocate workload across a small team, and maintain operational coverage across multiple platforms.
• Strong analytical and problem-solving skills with the ability to diagnose complex application and integration issues.
• Ability to communicate technical concepts clearly to non-technical stakeholders across academic and administrative offices.
• Ability to manage multiple concurrent projects and priorities.
• Ability to maintain confidentiality with student and institutional data.
• Commitment to the Christian mission and character of the university, with a willingness to support and contribute to a faith-integrated institutional community.

Education and/or Experience:

• Bachelor’s degree required, preferably in information technology, computer science, or a related field; equivalent combination of education and experience will be considered.
• Minimum of 3–5 years of experience administering enterprise software systems, preferably in a higher education environment.
• Prior supervisory or team lead experience preferred.
• Familiarity with SQL or reporting tools (Argos, Cognos, or similar) for data validation and troubleshooting a plus.
• Experience with middleware, iPaaS tools, or scripted integration development a plus.

Application: To apply for this position, attach the following documentation to your application:

• Resume
• Cover Letter
• Personal Statement of Faith - see below

Questions regarding the application process or have trouble uploading additional documents, you can reach out to Abigail Harris, HR Generalist, at [email protected].

Review of applications begins immediately and will continue until the position is filled.

Statement of Faith: MidAmerica Nazarene University is an intentionally Christian Community and desires that all employees in positions of leadership reflect a foundational Christian position in word, attitude and action.  While there is no predetermined length or format for the Personal Statement of Faith, the norm is a one or two page narrative document describing the applicant’s central Christian beliefs, significant formative influences in the applicant’s Christian experience (e.g., religious experiences of conversion or the affirmation of one’s faith, one’s family and/or home life, spiritual aspirations), and ways in which the applicant’s faith is being demonstrated in daily patterns and practices.

MidAmerica is very much interested in reviewing applications from qualified members of traditionally underrepresented groups in America, including women and racial and ethnic minorities. MidAmerica Nazarene University policy prohibits discrimination on the basis of race, gender, age, color, creed, national or ethnic origin, marital status, or disability in the recruitment and admission of students and in the operation of all university programs, activities, and services.

*Christian faith and employment at MidAmerica Nazarene University: MidAmerica Nazarene University is an expression of the Church of the Nazarene. It reserves the right to prefer employees on the basis of religion (Title VII, Section 702-703, U.S. Civil Rights Act of 1964).Preferred candidates demonstrate a strong commitment to the Christian faith, active participation in a local church, and a philosophy of Christian higher education consistent with the Wesleyan tradition.

Read the university’s full Non-Discrimination/Equal Employment Opportunity Statement at www.mnu.edu/employment.