Company Description
MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.
MET Group is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.
MET Group is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.
MET Group has 1000+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation*.
Job Description
Role summary:
Responsible for tracking and monitoring application support tickets / inquiries, analyzing and resolving problems, troubleshooting incidents, testing / implementing corrective actions, following supplier deliverables, and maintaining user documentation. The role requires hands-on analytical, technical, problem solving and communication skills.
Essential responsibilities:
- Manage application user accounts by owning the complete user lifecycle (arrivals, departures, role changes, licenses, permissions).
- Own enterprise application incidents, user inquiries, technical troubleshooting and document ticket resolution steps in the company’s issue tracking system.
- Fix data inconsistencies, handle data flows and interfaces with other applications.
- Monitor systems health, proactively identify and implement corrective actions.
- Oversee the development of bug fixes and smaller enhancements, technically validate new versions, coordinate functional user testing, perform code deployment.
- Interact with external service providers on higher complexity tasks, follow-through on deadlines, ensure continuous communication.
- Build / maintain / develop deep functional and technical expertise in selective COTS application platforms and gain ability to perform basic business / functional tasks.
- Support application release deployments and continuous enhancements, liaise between internal / external techno-functional teams and support organizations.
- Gradually build capabilities to develop simple technical solutions, perform basic product configuration, and deliver low-code custom solutions.
Qualifications
- 2+ years experience in application configuration / technical support / end-user interaction / ticket management / problem resolution.
- Bachelor’s degree in computer science / business administration or an equivalent industry experience with practical domain knowledge.
- Very good English language skills, both verbal and written.
- Proficiency in MS Office Applications, and expertise in end-user application support.
- Structured, well organized, ability to manage multiple competing priorities.
- Work independently without continuous supervision, collaborate efficiently in teams.
- Results-focused, action-driven with an affinity to dive deep into technical details.
- Knowledge of document management / accounting / workflow applications and experience with the related business processes is a plus.
What We Do
MET Group is an integrated European energy company, headquartered in Switzerland, with activities and assets in natural gas and power markets. MET is present in 15 countries through subsidiaries, 30 national gas markets, and 22 international trading hubs. MET has extensive experience in operating green (renewable) and flexible (conventional) energy assets, thus providing the widest possible support to energy transition. In 2022, MET Group’s consolidated sales revenue amounted to EUR 41.5 billion, with a total traded volume of natural gas amounting to 109 BCM and total traded electricity of 67 TWh. MET Group's 900+ employees come from 50 different countries.
