Enterprise Applications Administrator

Key Responsibilities: 

• Configure, support, and maintain Oracle Fusion HCM modules according to HR business requirements.
• Configure, support, and maintain core HCM: Global HR, workforce structures, Journeys (onboarding and offboarding), Absence Management, and employee/manager self-service.
• Support Payroll and Time and Labor, including elements, eligibility, balances, payroll calculation, retro processing, costing, transfer to General Ledger, payments/bank files, and time rules.
• Support Talent and Rewards modules: Recruiting and Recruiting Booster, Talent Management (goals, performance, career development, talent review and succession), Workforce Compensation, Strategic Workforce Planning, and Learning.
• Provide end-to-end functional support for hire-to-retire processes, including hire, transfer, global transfer, promotion, salary change, resignation/termination, and end of service.
• Translate HR business requirements into solution designs, configurations, reports, integrations, test scenarios, deployment plans, and support documentation.
• Configure and maintain approval workflows, HCM Experience Design Studio rules, alerts, and notifications.
• Develop, modify, and troubleshoot Fast Formulas for payroll, absence, compensation, and time using formula logs and test scenarios.
• Perform technical analysis using SQL, application diagnostics, audit information, interface logs, ESS process outputs, and Oracle support resources.
• Create and maintain BI Publisher reports, data models, templates, OTBI analyses, dashboards, HCM Extracts, and scheduled outputs.
• Prepare, load, and reconcile data using HDL, HSDL, spreadsheet loaders, and APIs; resolve validation and load errors.
• Manage HCM application security, including job roles, data roles, areas of responsibility, auto-provisioning rules, and segregation-of-duties controls, in coordination with Information Security and HR.
• Participate in OIC integration work, including requirement analysis, connection setup, mappings, orchestration support, schedules, monitoring, error handling, testing, deployment, and documentation.
• Support and troubleshoot HCM integrations with banks, Finance (payroll-to-GL), LinkedIn/recruiting, and other internal and external systems.
• Support the HR Help Desk service, including request categories, queues, assignment and routing rules, service levels, knowledge articles, and reporting, in coordination with HR.
• Plan and execute regression testing for Oracle quarterly updates, new features, fixes, configuration changes, and integrations before production deployment.
• Handle incidents, service requests, and change requests; perform root-cause analysis, maintain evidence, communicate status, and meet agreed service levels.
• Maintain functional and technical documentation, configuration registers, integration specifications, test evidence, support procedures, and knowledge articles.
• Coordinate with Oracle and implementation/support vendors, raise and follow up service requests, validate proposed solutions, and ensure controlled implementation.
• Identify process improvement, automation, reporting, data quality, security, and user-experience opportunities across HCM, OIC, and HR Help Desk services.
• Provide user guidance and knowledge transfer to HR users and Enterprise Applications team members.

Education: 

Bachelor’s degree in engineering, Information Technology, or a related field.

Level of Experience: 

1-5 years of relevant experience in enterprise applications, including hands-on exposure to Oracle Fusion Cloud HCM and/or Payroll. Experience should include a combination of functional support, configuration, Fast Formulas, reporting, data loading, integrations, testing, and technical troubleshooting.

Candidates at the lower end of the range are expected to show strong technical fundamentals (SQL, reporting, data loading) and the ability to grow functional depth; candidates at the upper end are expected to own one or more HCM modules end-to-end.

Certifications & Licensure:

Desirable:

• Oracle Fusion Cloud HCM (Global HR) certification.
• Oracle Fusion Cloud Payroll or Absence Management certification.
• Oracle Fusion Cloud Talent Management, Recruiting, or Workforce Compensation certification.
• Oracle Integration Cloud certification or formal OIC training

Tools & Systems: 

Essential:

• Oracle Fusion Cloud HCM (Global HR, Absence, Payroll, Talent, Recruiting).
• SQL, BI Publisher, OTBI, HCM Extracts, and Microsoft Excel.
• HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and REST/SOAP APIs.

Desirable:

• Oracle Integration Cloud (OIC).
• Oracle HR Help Desk or an equivalent HR service-request platform.
• HCM Experience Design Studio, Visual Builder Studio / Redwood extension exposure.

Technical Skills & Knowledge:

Essential:

• Functional understanding of hire-to-retire processes, including hire, transfer, promotion, salary change, absence, payroll, resignation/termination, and end of service.
• Ability to configure and support workforce structures (jobs, grades, positions, departments), lookups, flexfields, value sets, approval workflows, and scheduled processes.
• Working knowledge of payroll elements, eligibility, balances, retro processing, and Fast Formulas (payroll, absence, compensation, and time).
• Working knowledge of SQL, BI Publisher data models and templates, OTBI analyses, HCM Extracts, and scheduled reports.
• Hands-on data loading using HDL/HSDL, including data validation, reconciliation, and error resolution.
• Understanding of HCM security: roles, privileges, areas of responsibility, data access, auto-provisioning, segregation of duties, and audit controls.
• Ability to analyze incidents, identify root causes, validate data, and coordinate fixes across functional and technical teams.
• Clear documentation, communication, stakeholder management (especially with HR), and problem-solving skills.
• Willingness to learn and work hands-on with OIC and the HR Help Desk.

Desirable:

• Experience with payroll costing, transfer to General Ledger, payment files, and bank integrations.
• Configuration experience in Recruiting, Talent, Workforce Compensation, Learning, or Journeys.
• Experience with OIC integrations, connections, mappings, schedules, monitoring, fault handling, and deployment.
• Experience configuring HR Help Desk request categories, queues, routing rules, service levels, and knowledge articles.
• Awareness of Jordanian labour law, social security, and income tax requirements as they apply to HR and payroll.
• Experience in implementation, quarterly update testing, production support, and vendor/Oracle SR coordination.