Enterprise Account Manager

Enterprise Account Manager · Parsippany, NJ · Full-Time · In-Office

The Role

At Giftogram, appreciation isn't just what we do — it's who we are. As the #1 rated rewards and incentives platform on G2, we are transforming how companies engage with their employees, partners, and customers.

Giftogram helps organizations deliver digital rewards instantly — powering everything from employee recognition and customer engagement to research incentives and payouts through a simple, flexible platform companies genuinely enjoy using.

As an Enterprise Account Manager at Giftogram, you will own a portfolio of our largest customers — enterprise organizations of 5,000+ employees — and lead the strategy, relationships, and growth that turn them into long-term, expanding partnerships. You will be the primary driver of net revenue retention and expansion within your book of business, building deep multi-threaded relationships across HR, Finance, Procurement, and the C-suite.

Enterprise Account Management sits at the center of growth at Giftogram — working closely with Customer Success, Marketing, and Product to deepen how our largest customers use the platform. As we scale, this role will play an increasingly important part in shaping how we win and grow inside the enterprise. This is an opportunity to have real impact — on customer outcomes, on revenue, and on how we sell to the enterprise long-term.

In This Role, You'll:

• Own a portfolio of enterprise accounts (5,000+ employees) — serving as the primary strategic partner and trusted advisor across the customer's organization
• Drive upsell and cross-sell revenue by deeply understanding each account's structure, business objectives, and reward program maturity
• Build and maintain multi-threaded relationships across HR, Finance, Procurement, and C-suite stakeholders — never relying on a single point of contact
• Lead structured business reviews, ROI conversations, and strategic planning sessions that deepen customer investment in the platform
• Identify and navigate internal champions, budget holders, and decision-makers using enterprise-grade account planning and political mapping
• Proactively spot whitespace within your accounts — building the business case and driving expansion across new teams, departments, and use cases
• Consistently meet and exceed quarterly expansion quotas, with performance rewarded through uncapped accelerators above target
• Accurately forecast pipeline and expansion opportunities in CRM (Salesforce / HubSpot) with discipline and rigor
• Partner cross-functionally with Customer Success, Marketing, and Product to ensure seamless account experiences and feed market insights back into the roadmap

You Might Be a Great Fit If:

• You have 3+ years of B2B account management or enterprise sales experience, with a demonstrated track record of expansion and upsell — not just renewal
• You have proven success working with HR, Finance, or Procurement buyers at enterprise organizations (5,000+ employees)
• You are skilled at navigating large organizations — you understand how buying decisions get made, who actually holds influence, and how to move deals forward across layers of stakeholders
• You are proactive by nature — you don't wait for expansion to come to you. You spot whitespace, build the case, and go get it
• You have strong executive presence — comfortable presenting to and building credibility with senior leaders
• You read a room well, adapt your approach, and build genuine trust with a wide range of personalities and titles
• You are organized and precise under complexity — you can carry a large book of business without letting anything slip
• You are comfortable using data — account health, usage, and engagement signals help you prioritize your time and anticipate risk
• Experience with Salesforce or HubSpot and structured sales methodologies (MEDDIC, Challenger, etc.) is a plus

Why Giftogram?

Giftogram is the #1 rated rewards and incentives platform on G2 — ranked in the top 0.07% of all software companies based on verified customer reviews. More than 22,000 businesses trust Giftogram to send digital rewards instantly — with zero fees, zero markups, and zero contracts. Today, 1 in 3 Fortune 500 companies use Giftogram in some capacity.

Our customers genuinely love the platform — and Account Management plays a central role in how they grow with us. You will be joining a team that is deeply invested in customer outcomes, where your relationships and your work directly drive expansion, retention, and long-term revenue.

As Giftogram continues to scale, Enterprise Account Management will play an increasingly important role in shaping how we sell to and grow within our largest customers. This is an opportunity to build your career within a function that leadership treats as a core engine of the business — with top performance rewarded through uncapped accelerators, because we believe great work deserves real recognition.

You will join a collaborative, high-accountability team that moves quickly, cares deeply about doing the work well, and starts and ends with appreciation — in every customer relationship and every role.

A Note to Candidates

At Giftogram, we hire for mindset as much as experience. If you are excited about owning real enterprise relationships, growing accounts that matter, and building a career within a team that genuinely values your contribution — we encourage you to apply.

Account Management at Giftogram is about ownership, curiosity, and a genuine commitment to helping customers grow. We value people who ask thoughtful questions, take initiative, and continuously work to improve their craft.

If that sounds like you, we would love to hear from you.

Giftogram is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Show Us Your Craft

Want to show us how you think? Include a short outreach message you might send to a senior stakeholder at an existing enterprise customer to open a conversation about expansion — for example, introducing a new use case, team, or department where Giftogram could add value.

This could be an email, a LinkedIn message, or a meeting request — we are interested in seeing how you approach growing relationships and creating opportunity inside large organizations.

No need to overthink it. Just show us how you approach thoughtful, strategic outreach.