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Best-in-class revenue management software for the short-term rental industry. DARM 2021 "Innovation of the Year"
The Role
Manage Enterprise customer accounts across EMEA, driving product adoption, customer retention, and growth through strategic partnerships and effective communication.
Summary Generated by Built In
Overview
Wheelhouse is seeking a dynamic Account Manager to support our rapidly growing Enterprise customer base across EMEA. The ideal candidate brings industry expertise, hands-on experience operating a pricing solution, and confidence navigating multi-stakeholder accounts to engage with Executives and Revenue Management professionals.
We’re looking for someone who thrives in a fast-paced SaaS startup environment and has a track record of driving product adoption that translates into customer retention and growth. This is a quota-carrying role, so you must be comfortable leading renewal and expansion conversations—but your primary levers are customer engagement and product-led adoption.
Success in this role requires a solution-oriented mindset, the ability to use data and customer conversations to pinpoint needs and risks, and the skill to turn those insights into concrete adoption plans. The ideal candidate is a collaborative problem solver who works well cross-functionally and cross-time-zone, coordinating internally with US and EU teams through clear communication and strong asynchronous habits—while always looking for ways to improve themselves, their team, and our company.
If you're passionate about delivering value, building strong customer relationships, and driving business growth all while having fun – we’d love to hear from you!
What you'll be doing:
- Own and grow a portfolio of Enterprise property operators across EMEA, serving as their strategic partner on pricing, revenue operations, and platform adoption.
- Build durable, high-trust relationships with customers—translating their objectives into clear success plans and measurable outcomes.
- Drive engagement with hard-to-reach or resource-constrained accounts, using empathy, persistence, and commercial strategy to build traction.
- Communicate platform updates, best practices, and revenue opportunities with clarity and confidence, helping customers navigate a rapidly evolving product and ecosystem.
- Collaborate closely with colleagues in the EU and US, navigating time-zone differences through strong documentation and async communication to maintain momentum while keeping an EMEA-based schedule.
- Advocate internally to accurately represent customer needs, unblock adoption, and influence roadmap discussions with thoughtful, product-driven insights.
- Carry a revenue retention quota—illustrating the value our customers can derive by expanding their business with Wheelhouse and identifying where adoption can deepen impact.
- Track and share your KPIs: customer retention, satisfaction, health, and revenue growth—you will report on performance and metrics at an executive level.
- Diagnose customer workflows and challenges to identify whether issues stem from configuration, training, product gaps, or internal processes, and guide customers toward the right solution.
- Support onboarding, change management, and habit formation across complex, multi-stakeholder accounts.
Qualifications
Requirements
- 5+ years in the Short-Term Rental industry
- 3–5 years experience in a customer-facing capacity, directly or indirectly responsible for retention
- Effective communicator with strong de-escalation skills
- Strategic and critical thinking skills
- Solution-oriented, proactive, and a team player
- Comfort navigating multi-stakeholder accounts and synthesizing cross-functional input
- Ability to interpret data and translate insights into action
- Based in Europe and able to work primarily in UK/CET business hours.
- Fluent in English, with professional proficiency in Spanish; other European languages are a plus.
- Experience working with European customers in hospitality, short-term rentals, or travel tech.
- Travel - 20%
Preferred
- Revenue Management experience, including hands-on use of a pricing or RM solution
- Customer Success experience, especially in driving product adoption
- Sales experience carrying a quota (renewals or expansions)
- SaaS startup experience
- CRM / reporting familiarity (HubSpot, Salesforce, etc.)
- Training, enablement, or support experience
- Familiarity with pacing, budgeting, seasonality, and core RM concepts (or eagerness to learn)
Your First 90 Days
- Meet the Wheelhouse team and understand team roles and responsibilities
- Learn the Wheelhouse product, internal systems, processes, and core nomenclature
- Develop an understanding of our ideal customer profile, internal reporting, and KPIs
- Begin owning a book of business; assess risks, opportunities, and key dynamics within each account
- Learn the short-term rental industry and our broader partner + technology ecosystem
- Deepen your understanding of revenue management, owner retention, and other core customer activities
- Establish relationships with internal product, engineering, and support teams to streamline customer feedback loops
- Build early success plans for your highest-priority accounts, identifying quick wins and longer-term adoption pathways
Perks and Benefits:
- Competitive salary ($100,000 - $115,000 USD DOE), commission ($20,000 - $35,000 USD DOE) and equity
- Unlimited PTO
- Competitive Benefits plan depending on country of residence
International Needs (if Applicable)
- Based in Europe and able to work primarily in UK/CET business hours.
- Fluent in English, with professional proficiency in Spanish; other European languages are a plus.
- Experience working with European customers in hospitality, short-term rentals, or travel tech.
- Travel - 20%
About Us:
Wheelhouse is a fintech platform for the $500B+ flex rental space. Most specifically, we enable short & mid-length stay providers with 1 to 100,000+ listings to earn 20%+ more from their rental properties.
In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platforms low churn and rapidly growing ARPU. In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue.
As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth.
We’re experienced business & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team.
We’d be eager to say hello and learn more about you!
Top Skills
CRM
Hubspot
SaaS
Salesforce
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The Company
What We Do
Wheelhouse helps you manage your short-term rentals as professionally and efficiently as major hotels—from understanding performance to better nightly pricing.
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