Enterprise Account Executive (Strategic Accounts)

Locations: London, UK | Riyadh, KSA | New York, USA

About Clarity

Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.

We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry.

The Role

As an Enterprise Account Executive, you will hold a foundational position within our Go-to-Market (GTM) team. This is a career-defining role in a fast-growing, early-stage startup, with the potential to quickly expand into a sales leadership position. You will be instrumental in generating revenue, shaping our sales motion, and bringing Clarity’s agentic AI platform to the world's best companies.

You will operate with a self-starter mindset and builder mentality, thriving in a highly autonomous environment.

Responsibilities

Sales Execution and Deal Ownership

• Full-Cycle Sales Ownership: Manage the entire sales process for enterprise accounts, covering lead generation and qualification through to negotiation, closing, and renewals.

• Pipeline Generation: Build and maintain a robust sales pipeline. Generate a pipeline from ideal customer profile (ICP) accounts via value-driven outbound prospecting (incl. cold calls, emails, conferences). Develop a strategy to break into and close key strategic logos.

• Strategic Deal Execution: Drive complex solution sales, consistently closing large, high-value deals, targeting six or seven-figure contracts. In addition, work closely with our partner network to close co-sell motions from our joint pipeline.

• Value Articulation: Build comprehensive proposals and ROI cases that clearly articulate Clarity's transformative value proposition.

• Negotiation & Forecasting: Lead negotiations, addressing objections, and navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders. Forecast and accurately report on pipeline and revenue.

Customer Strategy and Collaboration

• Executive Engagement: Develop strong relationships with key stakeholders, including C-suite executives (CX leaders, Product Leaders, and Operations Leaders), to understand their pain points and drive long-term partnerships. Leverage the internal executive team to accelerate deal cycles and secure buy-in from top-level client decision-makers.

• Cross-Functional Partnership: Partner closely with Solutions Engineering, Product, Customer Success, and Marketing teams to ensure customer success.

• GTM Influence: Play a pivotal role in shaping our GTM motion, influencing how we engage and close key accounts in priority verticals like BFSI and Telcos.

• Product Feedback: Provide crucial feedback and insights from the field to Product and Leadership teams to directly shape our product roadmap.

Requirements

Experience and Acumen

• Proven Sales Track Record: Minimum of 4+ years of experience as a top-performing Account Executive in a quota-carrying role at a B2B SaaS company, with a strong and consistent track record of exceeding targets. (7+ years of experience in strategic or enterprise sales is typically sought for Strategic Accounts.)

• Deal Complexity: Demonstrable experience in managing complex solution sales cycles and consistently closing large deals. Experience closing seven-figure deals is preferred.

• Sales Methodology: Formal training or demonstrable experience utilizing a value-selling framework, such as MEDDPICC or Command of the Message. A consultative selling approach is essential.

• Business Acumen: Strong business acumen and the ability to speak the language of the C-suite.

• Pipeline Generation: Consistent performance meeting pipeline generation targets for net new business.

Skills and Mindset

• Technical Aptitude: Ability to quickly understand technical concepts around AI, agentic workflows, and data analytics, and explain them clearly to both technical and non-technical audiences.

• Strategic Communication: Excellent communication and presentation skills, with proven ability to engage and build relationships with senior executives and C-level decision-makers.

• Builder Mentality: A self-starter mindset with a passion for building things from the ground up. Comfortable in a fast-paced, high-growth startup environment where adaptability is key.

Preferred Qualifications ("Nice to Have")

• Previous experience selling AI, Customer Experience (CX), or Customer Support software.

• Experience as an early sales hire at a fast-growing startup.

• Familiarity with the broader AI landscape, key players, and emerging trends.

• Familiarity with CRM platforms and sales enablement tools (e.g. Hubspot).

Why Join Clarity?

• Shape the Future of AI: Be at the forefront of the agentic AI era, transforming the $275 billion customer experience market.

• Explosive Growth & Impact: Join a hypergrowth company with a proven product and strong traction (25% MoM growth). This is an opportunity to significantly impact our revenue and GTM strategy.

• Career Acceleration: This is a unique role with the potential to expand quickly into a sales leadership position as we scale our GTM teams globally.

• World-Class Team: Work with a collaborative, mission-driven team with experience building and scaling products at companies like Meta, Revolut, Uber and Bird.

• Competitive Package: We offer competitive compensation (base + commission)

• Culture: We are guided by core values such as Get Sh*t Done, Excellence in everything, Win-Win Collaboration and Think Deeply.