Engineering Senior Manager - Chapter Lead

• You are collaborative and enjoy solving analytical problems to help our team to reach highest potential

• We are embarking on an exciting Digital Transformation program and are ready to push the boundaries and deliver engineering best practices to elevate the digital experience of our customers

• Together we will innovate the future of banking with state-of-the-art AI Powered Engineering solutions

Do work that matters

We're building tomorrow’s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build Australia’s future economy.

Our Software team are the brains behind Australia’s number one banking app, Netbank, Cardless Cash, Comm Sec Pocket and Spend Tracker. We go beyond a passion for web and mobile development, creating reliable APIs at a unique scale in Australia. And you could be a part of that journey.

See yourself in our team

We’re looking for a hands-on Senior Engineering Manager to grow and guide our engineering capability across the Deceased Estates and Authorities journeys. This role is ideal for a seasoned technical leader who thrives on building robust, scalable solutions, fostering engineering maturity, and enabling teams to deliver secure, human-centred services.

As a Chapter Lead in the Everyday Banking Domain, you’ll lead a community of engineers supporting the E2E Service Journey crew - specifically focused on Deceased Estates and Authorities. These journeys are deeply personal and operationally complex, requiring thoughtful design, resilient systems, and seamless orchestration across channels and teams.

You’ll play a key role in shaping the engineering culture, driving DevSecOps maturity, and embedding full-cycle engineering practices across squads. You’ll also lead the evolution of our platforms - championing adaptable frameworks and modern engineering approaches to ensure we deliver resilient, compliant, and compassionate customer experiences.

We’re interested in hearing from people who:

• Possesses full-cycle engineering experience: ideation, technical design, build, testing (unit, integration, system), release, and ongoing maintenance.

• Have demonstrated experience in leading high-performing platform engineering teams with a solid technical background, balancing hands-on contributions, coaching, and leading delivery.

• Have proven leadership experience in engineering teams, ideally in a Chapter Lead or Principal Engineer role.

• Contributes to architecture, design, and development of scalable solutions. Lead by example in coding, reviewing, and deploying high-quality software.

• Have deep expertise in software engineering, with hands-on experience in full-stack development, DevSecOps, and the ability to work across a range of platforms and frameworks.

• Drives best practices in solution design, orchestration, and automation - leveraging a variety of tools and frameworks as appropriate to the business.

• Collaborates with product and platform leads to influence architecture, design patterns, and tooling strategies - especially in complex and regulated domains.

• Actively embraces and integrates AI-driven solutions (including LLMs and agentic AI approaches) to enhance our engineering workflows and product capabilities.

Tech Skills:

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these will set you up for success in this team:

• Languages & Frameworks: C#, .NET Core, REST APIs, microservices, containerization, React, Next.js, Node.js, GraphQL

• Platform & Orchestration Tools: Experience and or understanding of BPMN, workflow, or case management tools (e.g., Appian, PEGA, or similar) is valued but not essential.

• Cloud & DevOps: AWS, Azure, CI/CD pipelines (GitHub Actions, Azure DevOps)

• Observability: Observe, Obstack

• Security: Identity management, encryption, and cloud security best practices

• Data: Relational (Postgres, Oracle), NoSQL (MongoDB), data lakes and real-time pipelines

Working with us:  

Whether you’re passionate about customer service, driven by software engineering, or called by creativity, a career with us is for you.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We’re looking for people who truly live our values: Care, Courage and Commitment and we’ll offer you great opportunities to develop your career with us.