Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Engineering Operations Manager owns the tools, processes, and integrations that support the Product Engineering and Technical Program Management organization. The role is shifting from tool administration toward engineering productivity and operations: reducing friction in engineering workflows, building the integrations and AI-assisted SDLC tooling that make that possible, and serving as the technical lead for junior team members working in that space.
The ideal candidate is a fully competent, independent technical contributor who can also mentor less experienced colleagues. They are comfortable learning new technologies, building integrations, evaluating AI-assisted output critically, and driving adoption of better ways of working across diverse teams.
Responsibilities
- Apply business, domain, and technical acumen to ensure understand Five9’s business objectives, products, development processes, cloud operations processes and release management processes.
- Migrate existing Engineering Processes and Tools of an acquired company to Five9 Processes and tools, including Azure to Jira, with minimal disruption.
- Manage the primary applications used by Product Engineering including Jira, Confluence, Looker and Jellyfish, as well as any new applications.
- Standardize use of applications as much as possible between the acquired company and Five9.
- View existing processes with a goal towards increasing automation
- Partner with teams across the company to understand their processes and how software tools can simplify those processes.
Responsibilities
- Typically has a bachelor’s degree in computer science or similar study with 2+ years related work.
- Ability to work with many different roles within the Product Engineering and Product Management organizations across the acquired company and other Five9 Groups to provide unified tools and processes that meet their disparate needs.
- Experience in administering multiple Project Management Tools such as Jira, Monday, Azure and others.
- Excellent verbal and written communication skills with ability to present information, status, and issues in a clear and concise manner.
- Strong problem-solving and analytical skills.
- High degree of flexibility, independence, initiative, and detail orientation.
Bonus Points
- Scripting experience
- mySQL experience
- Familiarity with Agile Processes
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- Bachelor's degree in Computer Science or a related field, or equivalent experience
- 4+ years of experience in engineering operations, tooling, integrations, or process management
- Working proficiency in Python and REST API integration patterns, including authentication, pagination, rate limits, and retry logic
- Experience with Git and pull-request-based workflows
- Practical experience using an LLM as a working tool, including understanding where it fails
- Strong written communication for executive narratives, technical specifications, prompts, and evaluation criteria
- Demonstrated ability to mentor or provide technical guidance to less experienced team members
- Strong analytical and problem-solving skills with high attention to detail
- Self-starter comfortable operating without an established right answer
- Experience administering Atlassian tools such as Jira and Confluence
- SQL experience, including joins, aggregation, and filtering
- Experience with MCP or connector development, agentic patterns, and tool or skill design
- Familiarity with Jellyfish or comparable engineering intelligence platforms
- Experience with Agile methodologies and software development life cycle processes
- Experience with secrets and credential hygiene across systems
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
