Emplifi is a unified customer engagement platform that empowers over 20,000 leading brands to optimize every touchpoint of the customer journey—from social media marketing to commerce to customer care. Powered by AI and integrated analytics, our platform helps brands deepen relationships, boost sales, and build lasting loyalty. For more information, visit www.emplifi.io.
About the RoleAt Emplifi, our Engineering Managers are more than just coordinators - they are the architects of our team culture and delivery standards. We are looking for an empathetic leader to guide a high-impact team in solving complex engineering challenges for over 20,000 global brands.
You will lead with an "AI-first" mindset, empowering your engineers to leverage modern tools to ship faster and smarter. If you are passionate about developing people, fostering a culture of ownership, and utilizing AI to push the boundaries of what a product team can achieve, we want to hear from you.
Leadership & Delivery
- Own team capacity planning, execution, and delivery predictability.
- Ensure the team delivers high-quality solutions that align with our product and engineering vision.
- Ensure close collaboration within the team and with external stakeholders.
- Create a supportive, psychologically safe team environment.
Team Development & Coaching
- Conduct regular 1:1s and performance conversations.
- Set growth goals and mentor engineers through career development.
- Facilitate problem-solving and decision-making, guiding the team through challenges.
- Support hiring processes and ensure smooth onboarding of new team members.
AI-first approach
- Identify opportunities to automate routine engineering tasks and optimize workflows using AI.
- Champion "AI-native" thinking, encouraging your team to experiment with and adopt tools that enhance productivity.
- Stay ahead of the curve on how AI impacts both software delivery and customer engagement.
Cross-Functional Collaboration
- Work with product managers, designers, and platform teams to ensure alignment.
- Participate in the engineering leadership team to identify risks, opportunities, and strategic initiatives.
- Drive and contribute to cross-team initiatives and shared goals.
Culture & Conflict Resolution
- Lead by example to foster a positive, inclusive, and accountable team culture.
- Address team conflicts with empathy and resolve issues constructively.
- Promote transparency in communication, planning, and progress tracking.
What Success Looks Like
- Leadership Impact: Recognized as a role model for agile leadership and a champion of team health.
- Predictable Execution: Projects consistently delivered on time with high quality and predictable velocity.
- AI-First Maturity: The team has successfully adopted AI-assisted workflows, resulting in higher code quality and decreased manual overhead.
- Talent Growth: Individual contributors are hitting their career milestones through your active coaching and mentorship.
- Cross-Functional Trust: You are viewed as a high-integrity partner by Product and Design, ensuring seamless collaboration across departments.
- Proven experience managing engineering teams in an agile environment.
- Strong understanding of SDLC, engineering practices, and experience with AI-assisted development (LLMs, GitHub Copilot, GitLab Duo, Cursor/Claude Code, etc.).
- Excellent interpersonal and communication skills.
- Experience in coaching and mentoring individuals and teams.
- Ability to manage team delivery, capacity, and prioritization in alignment with business needs.
- Passion for building inclusive, collaborative, and empowered teams.
You’ll be part of a company that values leadership, ownership, and empathy. We invest in our people, support career growth, and encourage bold ideas that move the organization forward. If you care about people as much as about code, we’d love to meet you.
At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.
Top Skills
What We Do
Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.
