Engineering Manager, Voice Platform

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Engineering Manager, Voice Platform
What you'll do

• Oversee the Voice platform's day-to-day operations, including: availability, performance, compliance, call centre metrics, and incident response
• Lead a cross-functional team of Voice Platform Engineers, building and unlocking new capabilities for the platform in line with a Product-led roadmap
• Work closely with Amazon, with Product Managers, and with Operations to influence and shape the platform roadmap - balancing new features with platform health
• Support the team with their development and career aspirations, maintaining and environment where engineers can do their best work every day, and enjoy what they do
• Obsess over service; fix problems permanently; take pride in delivering maintainable code

What we're looking for

• You'll have demonstrable experience in leading, challenging, and supporting engineering and/or service teams to achieve business goals
• You'll have an empathy and understanding of the challenges that engineers face
• You're comfortable in reaching technical trade-offs between short-term team and long-term business needs
• You're passionate about recruiting and developing great engineering talent
• You'll demonstrate the ability to communicate effectively, work together across engineering and operational teams, and build a network of internal and external stakeholders that you can use effectively to get things done

What you'll get to learn (previous experience is advantageous)

• In-depth use of Amazon Connect
• Building solutions in AWS
• Solving real world problems in a complex and regulated Financial Services setting
• Working at scale in an agile development environment

Where and how you'll work
This is a permanent position and is based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We're big on collaboration and connection, so you'll be based in our office at least 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What's in it for you

• Bring us all this - and you'll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation
• We're continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and dedicated development resources.

What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront - to provide LGBTQ+ support for all associates
• Mind Your Mind - signposting support and promoting positive mental wellbeing for all
• Women in Tech - promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
• Enabled - focused on supporting associates with disabilities and neurodiversity.

Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.