Engineering leader - ChatNow

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Level: M2

Supervisor: Neenu George, Senior Director SPE 

About the Team:

Tech at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver creative solutions in every area of our business.

The Digital Core team leads Lilly’s transformation into the Digital and AI era. They inspire digitally empowered teams to new ways of working and accelerate innovation and agility. This team powers and advances the entire company by building and maintaining world class technology capabilities and platforms

What you’ll be doing:

The Director for the ChatNow Program will be responsible for managing the development and support teams of both internal and external workstreams for the ChatNow product. This role will involve implementing the strategy for the unified AI Service Desk and adopting unifying principles, understanding employee needs, and implementing future states across multiple business areas. The Director for the ChatNow Program will work closely with the Senior Director of Digital Experience Strategy and Innovation as well as the ChatNow Technology Integrators and business stakeholders. 

Key Responsibilities:

• Lead multiple teams with multiple first line leaders focused on the ongoing development and operational support of the ChatNow program 
• Provide technical direction and anchor the team towards success. 
• Work directly with business stakeholders and ChatNow Technology Integrators to align on priority and value for proposed work across the ChatNow workstreams 
• Oversee capacity and resourcing for the ChatNow development and support teams 
• Manage the ChatNow Hyderabad budget with a focus on spend optimization across multiple vendor contracts, annual budget planning, and monthly forecast 
• Partner with cross functional group of architects, technologists, and service area leadership to establish and execute against an ongoing engineering excellence program focusing on continuous improvement
• Demonstrate the ability to drive, lead and coach others, and influence others outside their sphere of influence.
• Manage a team - responsible for staff performance evaluations and management (e.g., disciplinary); training and development; and have authority to hire.
• Act as a member of the Lilly Hyderabad T@L Lead Team to ensure governance, process and compliance consistency across the various Lilly Hyderabad T@L service areas.
• Provide coaching and mentorship to others within the function to enhance the team’s ongoing technical development and understanding of technologies, services, quality and security compliance standards, and methodologies.
• Identify and hire talent to foster innovation and excellence.
• Develop and manage department budget, performance standards, and schedules.

Basic Qualifications:

• A bachelor's degree in an IT subject area (computer science, information systems, etc.) or equivalent experience.
• 15+ years of experience in IT development and operations
• Strong Knowledge and working experience in GenAI concepts and developing solutions using the concepts 
• Proven leadership experience managing or working on global/diverse teams 
• Strong knowledge of ITIL frameworks, service operations, and process improvement methodologies.
• Demonstrated leadership, influence, communication, presentation, and facilitation skills.
• Demonstrated strong partnership skills and influence with business partners inside business unit context.
• Demonstrated influence and communication skills across all levels of IT.
• Strong organizational and communication skills with multiple examples of being able to convey complex ideas and thoughts in manners that resulted in definitive directions and results.
• Strong negotiation skills.
• Deep vendor management experience.
• Proactive, demonstrated ability to challenge the status quo and strong ability to drive peers and above to timely decisions.
• A high level of intellectual curiosity, external perspective, technical aptitude and innovation interest.
• Demonstrated experience in service transformation with a focus on people, process, and technology.  
• Experienced in delivering and sustaining solutions throughout software development lifecycle: design, engineering, construct, testing, deployment, and support of software solutions, platforms, services, and capabilities.
• Demonstrated ownership of sustainable capabilities and services within the budget, timeline, and scope constraints. 
• Demonstrated business and technical acumen through interactions with key business and IT leadership.

Additional Skills / Preferences:

• Master’s degree in IT subject area (computer science, information systems, etc.).
• Experience with Agile and DevOps methodologies 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.