Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, and Shutterfly have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job DescriptionAs a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.
Role OverviewWe are looking for a highly motivated Engineering Intern to join our team and contribute to real-world projects that power intelligent voice and digital interactions. You will work alongside experienced engineers and managers on cutting-edge systems involving Generative AI, Big Query, Cloud Platforms, and Scalable Microservices built on modern platforms like Java Spring Boot.
This internship is a great opportunity to learn from the best, build portfolio-worthy projects, and contribute to production-grade systems used by Fortune 500 clients.Key Responsibilities
Assist in the design, development, and testing of software components across backend, frontend, and data pipelines
Build, test, and enhance RESTful APIs and microservices using Spring Boot and Java
Contribute to internal tools and dashboards using React, Node.js, Python, or similar technologies
Support AI/ML pipelines involving NLP, audio transcription, sentiment analysis, or Generative AI (LLMs)
Work on migrating or optimizing data platforms involving Looker, PostgreSQL, GCP, and BigQuery
Collaborate with mentors to document and present progress regularly
Write clean, maintainable code and contribute to code reviews and team discussions
Real-world Agile development processes (Scrum, CI/CD, GitOps)
Cloud-native development with Docker, Kubernetes, and Google Cloud Platform
Backend application development using Java, Spring Boot, Hibernate/JPA, Maven/Gradle
Hands-on experience in AI/ML model integration and data pipeline orchestration (Airflow, Spark)
Exposure to tools like Looker, Kafka, Redis, Twilio, and more
Engineering best practices in a professional product environment
Currently pursuing or recently completed Master’s degree in Computer Science, Engineering, or related fields
Strong foundation in Data Structures, Algorithms, and Software Design
Exposure to any of the following is a plus:
Java, Spring Boot, REST APIs
JavaScript/TypeScript, Python
React, Node.js, Flask
ML/NLP frameworks
Databases (SQL, NoSQL), Message Queues (Kafka), Redis
Cloud platforms: GCP
Curiosity, willingness to learn, and strong problem-solving attitude
Projects or coursework related to Conversational AI, Platform Engineering, or Generative AI
Participation in Hackathons, Open Source, or Math/AI competitions
Familiarity with tools like Git, Postman, JIRA, Jupyter, or IntelliJ/VSCode
Mentorship from senior engineers and managers
Opportunity to contribute to production-level systems
Certificate and letter of recommendation
Flexible working hours
Possible conversion to full-time based on performance
We are a passionate and high-performing team at Interactions LLC, building state-of-the-art Conversational AI, Analytics, and Omnichannel solutions. Our India office is at the forefront of innovation, driving key initiatives across Social Channels, Analytics Platforms, and Natural Language Processing.
Why Work at Interactions?We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
We are the world’s largest independent AI company, operating at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.
We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.
At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing, or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
We’ve been expanding what’s possible in customer sales, service, and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time. And amazing conversations.
We are a remote-first company allowing employees to work from anywhere in the US. With that said, we haven't abandoned our offices entirely. They can be reserved for customer meetings, team collaboration, or individual workspace, as needed.
Why Work With Us
Interactions Core Values:
-We Are Passionate About Transforming Customer Experience.
-We Are Obsessed With Our Customers’ Success.
-We Respect Each Other.
-We Create Opportunity.
-We Embrace Disruption.
-We Do What We Say.
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