Engineering Customer Development Manager Sr

About us

At Plexus, our vision is to help create the products that build a better world.  By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market. 

Visit Plexus.com to learn more about our unwavering commitment to our vision. 

Living Our Values

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Our values unite and guide us in everything that we do. 

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. 

As part of our team, you’ll do impactful work within an inclusive environment where everyone works together to achieve extraordinary outcomes. You’ll be empowered to reach your full potential through managing your own personalised development plan and access to our learning and development programs.

Purpose Statement:  Meet the profitable revenue objectives for assigned Sector/Regional customers and targets by leading efforts in the pursuit of assigned accounts within the Plexus sales process.  Develop and maintain an expertise in Plexus engineering services capabilities while building an understanding of the engineering services needs of assigned Sector/Region.  Working in a "One Plexus" manner with the appropriate Business Development Directors, Customer Managers/Directors, Project Directors, and Engineering Solutions site personnel associated with assigned accounts, and under the direction of the Director of Engineering Solutions, take a leadership role in the development of account relationships that will lead to the creation and winning of Engineering Solutions (PLXS-ENG) business opportunities. The job descriptions are consistent with both the engineering business development three pillars of success and the Plexus core mission/value elements.  The three pillars are Customer Engagement, Sector/Regional Expertise, and PLXS-ENG Services Expertise; each of these three pillars have a separate subsection under the Specific/Additional Accountabilities and Job Functions section.  Core mission elements can be seen in the Key Job Accountabilities section and throughout the document.

Key Job Accountabilities:

• Acquire new Plexus Customers by winning profitable initial PLXS-ENG engagements. Supporting new Plexus Manufacturing (PLXS-MFG) engagements by promoting our PD and PC capabilities as a competitive advantage.
• In concert with PLXS-ENG Operations and the sector/region, grow/retain existing Plexus customers by winning profitable PLXS-ENG revenue (recurring revenue stream). Fulfilling the intent of our “One Plexus” Value Stream.
• Build/maintain long-term, win-win customer relationships by being a trusted advisor providing consistent, measurable contributions to the customer’s growth and profitability. Ensuring PLXS-ENG brand awareness/alignment.
• Influence/drive the evolution of PLXS-ENG service offerings and sector/region go-to-market models by a) obtaining Voice of the Customer (VOC) b) understanding end-market trends, competitive environment and differentiators. c) Providing input to the Director of Engineering Solutions to assist in prioritizing internal “asks” based on projected leverage (ROI). 
• Serve as a subject matter expert and guide to the internal Go-to-Market operations partners through the conceptual and strategic selling process for PLXS-ENG opportunities.

Education/Experience Qualifications:

• Bachelor’s Degree required with 8 or more years of related experience preferred.

Travel Requirements:  

• More than 40%

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Your Rewards and Wellbeing

We believe in rewarding your contribution with a comprehensive package designed to support your life both inside and outside of work. 

• Growth: Bespoke development plans and volunteer time off
• Health: Private medical insurance, Employee Assistance Program and vision care
• Wealth: Enhanced pension contributions, life assurance, and group income protection
• Lifestyle: Electric Vehicle and Cycle to Work schemes, plus 33 days of annual leave

Application Process

At Plexus, we don't look for culture fit, we look for culture add. We value the unique perspectives you bring and review every candidate holistically, balancing professional experience, education and individual journey. 

Accessibility and Accommodations

As a Disability Confident employer, we recruit purely on the basis of skills and merit, ensuring an equitable process for everyone. We are committed to providing reasonable accommodations for individuals with disabilities or special requirements. If you require support during the application process, please contact us at [email protected] with your contact information and a description of your needs.

Note: This inbox is dedicated to accommodation requests; please note that application status updates cannot be provided via this address.