VP of Quality Assurance 

What we’re building and why we’re building it. 

Fetch is a build-first technology company creating a rewards program to power the world. Over the last 5 years, we’ve grown from 0 to 17M active users and taken over the rewards game in the US with our free app. The foundation has been laid. In the next 5 years we will become a global platform that completely transforms how people connect with brands. 

It all comes down to two core beliefs. First, that people deserve to be rewarded when they create value. If a third party directly benefits from an action you take or data you provide, you should be rewarded for it. And not just the “you get to use our product!” cop-out. We’re talkin’ real, explicit values. Fetch points, perhaps. 

Second, we also believe brands need a better and more direct connection with what matters most to them: their customers. Brands need to understand what people are doing, and have a direct line to be able to do something about it. Not just advertise, but ACT. Sounds nice right? 

That’s why we’re building the world’s rewards platform. A closed-loop, standardized rewards layer across all consumer behavior that will lead to happier shoppers and stronger brands.

Fetch Rewards is an equal employment opportunity employer. Fetch Rewards is an equal employment opportunity employer. This position can be based in Birmingham Alabama or Madison WI.

The VP of Quality Assurance is responsible for defining, implementing, training and executing QA strategy, processes and tools. This is an expert technologist with experience in managing a team of testers and with a complete understanding of client products and technology. As a key member of the leadership team core responsibilities will include workflow oversight, process development, technical innovation, financial accountability, career development and collaboration with key stakeholders. Our team size is 51 folks in QA and 5 Managers. 

Key responsibilities:

• Defines QA strategy, approach and execution
• Provides leadership and technical expertise within the QA team
• Be an agile coach to own and run daily stand up meetings to ensure that the QA projects and process are on track and also help the team to remove any impediments
• Be the owner to regulate meetings with the client key stakeholder and Global QA Head to ensure that everyone is kept updated about the QA team status and progress.
• Be the technical champion by delivering and supporting automation solutions for Quality Assurance
• Partners with QA Managers and Test Leads to lead and direct the QA team
• Builds and maintains quality standards as well as enforces technical and testing standards
• Ensures all tested products and applications meet the highest quality standards
• Monitors all QA activities, test results, leaked defects, root cause analysis, identifies areas of improvement and implements steps required to improve processes
• Ensures development teams adhere to the principles, guidelines and best practices of the QA strategy as defined
• Gathers and presents testing metrics and activities to key stakeholders
• Collaborates with internal counterparts and clients to understand timelines and ensure staffing resources are always available
• Manages overflow of work when QA resources are fully utilized, including identifying additional resources as required
• Actively participates in attracting top talent and employee retention
• Focuses on continuous improvement including usage of appropriate testing tools, techniques and test automation
• Leads by example and participates in culture development and management
• Remains current on technology and trends in quality assurance
• Manage quarterly resource estimates inline with briefed scope to support commercial / Operations teams in uplift requirements.
• Work with managers to oversee flex and perm uplift requirements in the team
• Ability to see future quality problems and proactively solve them
• Be directly responsible for the quality of releases and the processes involved to release software
• Be a peer that can be relied on as a trusted advisor

Requirements:

• QA management experience in software or marketing communications environments
• Experience building/testing/delivering Android and iOS applications
• Outstanding technical skills, both functional and non-functional, manual and automation, in a continuous delivery environment
• Experience managing testing departments or testing functions, managing large and complex activities and processes
• Excellent organizational and communication skills
• Leads by example and through team inspiration
• Sound judgment and able to make decisions in real-time based on sound technical knowledge
• Ability to handle multiple projects of varying difficulties; works well under pressure while handling client concerns and escalations
• Experience designing automated solutions from scratch to help the QA team on board and actively achieve all agreed milestones as defined on the Automation roadmap
• Drive metrics to show quality improvement over time 
• Strong presentation skills
• Metrics driven decision maker
• Comfortable with being uncomfortable
• Adaptable 

At Fetch Rewards, we'll give you the tools to feel healthy, happy and secure through:

• Stock Options: Fetch wants you to be on the rocketship with us! Options will give you the opportunity to share the excitement of the company growth and have your own stake in its success. 
• 401k Match: We match 100% of the first 3% of your 401K contribution.
• Benefits for humans and pets: We offer comprehensive PPO and HDHP plans (Dental | Vision | Life Insurance) in addition to pet insurance, fully covered for the first pet.
• Continuing Education: Fetch provides up to $10,000 per year in education reimbursement support for any job-related courses/programs/certifications. You will also have access to Udemy, an online course provider with thousands of topics to discover. 
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. Current groups include Amplify BiPoC, Amplify Women, Amplify LBGTQ+, Amplify Family, and Amplify Military. 
• Paid Time Off: On top of our unlimited PTO policy, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our End-of-Year break. 
• Robust Leave Policies: Whether it’s for you or a loved one, Fetch offers generous leave time for various health and personal needs that take you away from work. Our parental leave policy provides 18 weeks of paid time off for primary caregivers, 12 weeks for secondary, and flexible work schedules upon returning to work. 
• Wellness Program: Utilize these tools and resources to bring your best self to work each day.
• Wellness coach on staff to help you create goals, provide accountability and support you on your wellness journey
• Nutrition counseling through Charge Nutrition 
• Gympass membership to access in-person gyms, virtual workout classes, meditation apps, and much more. 
• Employee Assistance Program (EAP) provides no cost, confidential resources and services to help navigate life's many changes and challenges.
• Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago 1-2 times per week. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. 
• Social Impact Efforts: Take part in volunteer events or donate to your favorite organizations through BrightFunds.