Technical Support Engineer - Advanced Systems

| Austin, TX
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Technical Support Engineer - Advanced Systems (ASE) will participate in periodic case reviews tailored to meet the customer's needs. They will review active cases with the customer, address customer's technical concerns and agree on action plans and priority across all deployed solutions. Additionally, ASEs will coordinate with extended support team as needed to provide a superior level of customer support.
What you'll do
  • Delivery of pro-active and preventative deliverables and standard methodologies
  • Pro-actively communicating upcoming releases and possible impact
  • Guiding customer through complex environment changes
  • Providing onsite and production support
  • Coordinating regular knowledge transfer sessions
  • Coordinating/driving customer technical issues with support/engineering/consulting
  • Managing technical issues
  • Coordinating customer status calls and reporting
  • Leading regular service reviews

What you need to succeed
  • Multi-year experience working in complex enterprise IT environments in consulting/troubleshooting/account management/development roles
  • Very strong written and verbal communication skills in English a must, another language would be beneficial
  • Proven presentation skills, and experience organizing and managing high-profile customer calls and meetings
  • Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling eCommerce experience.
  • Understanding of web technologies (Linux, NGINX, Apache, MySQL, Redis, PHP).
  • Experience with Linux CLI and shell scripting.
  • Strong technical troubleshooting skills.
  • In-depth knowledge of web-application security vulnerabilities and how to avoid them, such as understanding PCI compliance concepts
  • Must-have: Customer-facing experience in enterprise projects
  • Relevant skills: enterprise software (Windows Server, Linux, Unix, WebSphere, Weblogic, JBoss, Oracle, SQL, Java, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies), ITIL
  • Bachelor Degree in Computer Science, Engineering, or equivalent
  • 1+ years programming experience
  • 1+ years business analysis experience
  • 1+ years of Magento experience
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CLanguages
    • BashLanguages
    • ClojureLanguages
    • Shell ScriptLanguages
    • OpenSSLLibraries
    • RabbitMQLibraries
    • LibSodiumLibraries
    • RequireJSLibraries
    • Underscore.jsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • ZendFrameworks
    • MagentoFrameworks
    • PysparkFrameworks
    • Knockout.jsFrameworks
    • AccessDatabases
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AuroraDatabases
    • SnowflakeDatabases
    • RedshiftDatabases

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Engineering Program Manager, Product Operations

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer, Digital Experience

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital Academy Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula

Engineering Program Manager, Customer Engineering

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!

More Jobs at Adobe113 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Developer
new
Austin, TX
Developer
new
Austin, TX
Marketing
new
Remote
Sales
new
Remote
Developer
new
Austin, TX
Design + UX
new
Austin, TX
Sales
new
Remote
HR + Recruiting
new
Austin, TX
Sales
new
Remote
Marketing
new
Remote
Marketing
new
Remote
Operations
new
Remote
Developer
new
Austin, TX
Developer
new
Remote
Design + UX
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Austin, TX
Sales
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Operations
new
Remote
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Sales
new
Remote
Data + Analytics
new
Remote
Sales
new
Austin, TX
Operations
new
Austin, TX
Data + Analytics
new
Austin, TX
Developer
new
Austin, TX
Developer
new
Austin, TX
Operations
new
Remote
Data + Analytics
new
Remote
HR + Recruiting
new
Austin, TX
Developer
new
Austin, TX
Operations
new
Austin, TX
Content
new
Remote
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Adobe's full profileSee more Adobe jobs