Technical Marketing Engineer - API & Developer Platform

| San Francisco, CA | Remote
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The Cisco Meraki team is seeking a creative and driven Technical Marketing Engineer to support product management activities for the Meraki API and developer platform. You will be on the team that covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to lead the next-generation cloud connected hardware strategy. You will expand Meraki’s cloud network management APIs and collaborate with product teams across the company (wireless access points, network security appliances, intelligent video cameras and more).

Meraki is changing the way the industry thinks about networking, and you will lead the charge to continue the evolution. You will team up with forward-thinking engineers and excited customers to help ensure that we have the best user experience and the most advanced cloud platform in the industry!

As a Technical Marketing Engineer, you are the authority on the product and ensure the continued success of Meraki products by driving feature development, customer issues, and large scale infrastructure projects. You will collaborate with an outstanding Engineering team to build the future of the Meraki API and developer platform. You will partner with our Sales team to ensure we continue to grow our happy customer base, as well as work together with our Support team to analyze and resolve critical issues.


Responsibilities
  • Serve as domain specialist and key technical advisor for the Meraki API and developer platform
  • Represent API and developer experience features, roadmap and strategy to partners, customers, and executives
  • Work with engineering teams through design, development, testing, launch and iteration of new ground-breaking network management API capabilities, consumption models, and infrastructure
  • Drive cross team initiatives, investigation of customer issues and understanding feature requests for Meraki API as well as Cloud platform, in collaboration with other Cloud TMEs
  • Produce user documentation, standard methodology documents and deployment guides for internal and external use
  • Build relationships with our Sales team and customers, and act as the primary technical point of contact for some of our most sophisticated deployments
  • Be a trusted partner on API data architecture for our Engineering, Finance, and Data Science teams
  • Showcase the power of APIs to extend flexibility and functionality of Dashboard, to enable our largest customers to onboard, configure, and manage at scale
What we’re looking for
  • Degree in Computer Science, Electrical Engineering, or a related technical field
  • 3+ years of work experience in software development, data center and/or cloud technologies, including 1+ years with cloud based APIs and Developer experience
  • Experience in technical customer facing roles, such as technical support, product testing or QA, preferred
  • Desire to understand and simplify B2B purchasing and renewal experiences
  • Passion for learning about networking, cloud, and emerging ground-breaking technologies
  • Strong sense of customer empathy to care deeply about top customer problems
  • You are able to easily communicate complicated concepts to non-technical people
  • You have a results-oriented, can-do attitude with an intuitive understanding of product quality
  • You love solving technical problems in creative ways

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Network Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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