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Charlotte, NC

Systems Engineer IV Fault and Performance, Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you a technically sophisticated professional skilled at improving enterprise-wide systems to enhance the client experience?
  • Can you commit to a technical position guiding cross-functional teams through the development of innovative applications and platform solutions?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
industry-current technical skills, you plan, design, develop and implement innovative applications and platform solutions. As the Systems Engineer IV, you enhance the client experience by leading improvements for security, service delivery, data center, service desk management, operational support systems (OSS) and business support systems (BSS). You excel at identifying and adopting enterprise-level operational practices and procedures across a highly complex back-office space for business as usual tasks, deployment, incident management, monitoring, capacity planning, forecasting, resiliency, hardening and DR/HA.
You are passionate about developing system enhancements through the establishment of a corporate operational playbook using standard operating procedures and implementing platform upgrades. You guide the adoption of approved application and data center architecture and design and security solutions. You optimize the department by serving as a leader in staff development efforts. You thrive in an office environment and excel at administering systems across the organization. You report to the Manager of Systems Engineering for goals, guidance and assistance.
Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Encourage company-wide excellence and growth by supporting all technical efforts to enhance the client experience.
  • Successfully support mission-critical business systems by providing network security, high availability, fault tolerance and scalability.
  • Drive business operations through the design, deployment and maintenance of the application and platform ecosystem and related back-office infrastructures.
  • Guide projects by demonstrating knowledge of IT operations, application monitoring, deployment and configuration management, performance optimization, forecasting, cloud computing, data center operations, troubleshooting and implementation coordination.
  • Maximize business growth by becoming a trusted partner of the engineering team through the delivery of excellent client service and mentoring other engineers in key elements of the system.
  • Maintain continuous network operations by troubleshooting and resolving major advanced planner and optimizer (APO) and system issues.
  • Continuously improve operational efficiencies through process design and redesign as business objectives and strategies evolve.
  • Effectively plan projects and provide management to ensure high-quality standards and timely completion within budget.
  • Position the company at the forefront of the telecommunications industry and expand the product offerings by working with Architects and Engineers to research, identify, model and implement technology opportunities and their business applications.
  • Ensure proper configuration and technical performance by testing and validating new hardware and connections.
  • Comply with all industry-specific local, state and federal regulations for every project and understand and follow company policy.

Required keys for success:
  • Six or more years of experience as a system or server administrator.
  • Expert in using ticketing and software tools to support current operations.
  • Infrastructure knowledge, to include Raw Iron, SteelCloud, Elastic Cloud, OpenStack and AWS.
  • In-depth systems knowledge, such as Linux, Unix, Oracle, Splunk, open systems interconnection (OSI) stack and application architectures and supporting or integrating applications.
  • Knowledgeable of as the OSI Model and transmission control protocol /internet protocol (TCP/IP).
  • Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment.
  • Proven leadership and communication skills for internal and external relationships.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Knowledge of Spectrum Enterprise products, services and culture.

Your education:
  • Bachelor's degree in computer science, electrical engineering or a related field, or an equivalent combination of education, training and experience (required).
  • Cisco certified network professional (CCNP) or Cisco certified network associate (CCNA) (required).
  • Linux, Oracle, Splunk Unix or other system administration certification (preferred).
ISY308 311996 311996BR
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Technology we use

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.


GVP, Network Security Operations

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