McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.
Chicago, IL

Sr Tech Lead, Content Management Systems- Restaurant Technology at McDonald's Global Technology (Chicago, IL)

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand! We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand! Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity will join the Global Technology Commercial Product & Platform team where our vision is to develop technology that delight our customers and enable our crews to operate our restaurants reliably and effectively.
The Senior Tech Lead will be responsible for delivering the global Digital Menu Board and corresponding Content Management System. The Sr Tech Lead partners with our Global Digital Menu Board Content Management team to define and deliver the associated technical products and solutions using a mix of internal and external (vendor) resources and products and ensures successful integration with existing McDonald's systems.
The Sr Tech Lead is responsible for the delivery of application/services and architecture of the systems within the product ensuring they are secure and standardized and can be easily consumed by other services. They ensure tech design patterns and standard processes are consistently applied across systems. The Sr Tech Lead is also a people leader for Tech Leads and owner of the architectural/technical decisions for the product.
Accountabilities & Responsibilities:
  • Develop the product's target technical roadmap and key technology decisions to deliver the roadmap.
  • Actively lead and drive accountability of 3rd party technology vendors
  • Ability to synthesize information and communicate effectively to a broad range of partners
  • Responsible for the technical solution design, integration and implementation
  • Handle technical interdependencies and interfaces of their product with other systems and products
  • Partner with Product Managers and other collaborators in planning, definition and high-level design of solutions; explore alternatives, partner with product teams in identifying technologies and making technical tradeoffs and decisions
  • Establish standard methodologies for identifying, analyzing and managing technical risks.
  • Responsible for testing strategy and the quality of the outputs of the internal/external development teams
  • Provide people leadership for Tech Leads, professional development and engineering resources allocated to the product
  • Define critical non-functional requirements for product development
  • Participate in release preparation and planning
  • Handle temporary solutions and technical debt at the Tribe/Cluster level
  • Experienced technical leader with hands-on development and deployment experience with insights into the newest technology and development trends.
  • Experience partnering with team members across an at-scale, complex, global matrix org structure
  • Strong written and verbal communication skills across all levels of the organization
  • Previous experience with CMS solutions and basic understanding of the supporting business processes
  • Deep understanding of business, information, technical architecture (e.g. architecture principles design, deployment models), security
  • Experience with creating and driving testing strategies for functional, integration and performance testing
  • Experience working on projects that span multiple organizations, geographies and business units
  • Experience developing solutions that provide high levels of resilience and scale.
  • Experience in Agile product development
  • Experience leading technical priorities and driving strategic architectural initiatives
  • Strong communication skills with ability to communicate complex technical concepts and align organization on decisions with stakeholders of all levels of expertise
  • Active coach and mentor whose goal is to grow and improve team members' potential
Additional Information:
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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