Our number one goal at Quantum Metric is happy people, healthy and diverse culture. We’re passionate about empowering people to develop their passions, as well as ensuring that everyone feels supported along the way with training and development programs designed to accelerate your career. As a remote-first company, we stay connected through our numerous committees and resource groups, including the Woman’s Resource Group, Parent’s ERG, and our DEI committee, to name a few. By joining Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. In 2021, 26% of employees received an internal promotion.
By joining our team, you’ll help some of the world’s most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.
🚀About the Role
As a Software Quality Engineering Manager, you’ll be tasked with ensuring quality within Quantum Metric by hiring and mentoring other Replay & Capture (R&C) focused Software Quality Engineers (SQEs). As a first-line manager, you’ll ensure that our engineers are well taken care of. Our amazing people are our most important asset and it’s your job to value them as such. You’ll listen, ask questions, coach, guide, and grow those who you’ve been entrusted to lead.
You’ll also be tasked with ensuring quality within Quantum Metric, on our customer’s websites, and customer’s mobile apps. From unit tests to mobile end-to-end tests to Lighthouse performance testing and beyond, you’ll be directly entrusted with the task of building tests around pieces of code being run on hundreds of millions of end-user devices at any given moment which directly powers our high fidelity session replays. It’s a great responsibility with the opportunity for a massive positive impact on our organization!
🐉 Who are you?
This position is for someone who loves writing code with the express goal of making things work better. You embrace the role of guardian over the products and people that you are entrusted with. We’re looking for software developers who have an innate sense of where a problem is likely to occur, and how they can go about verifying that it doesn’t.
In addition to your love of software, you have a unique desire to find and lead other engineers who share your interests. You see big-picture value in passing on your knowledge and multiplying your effect on a team. You encourage brainstorming sessions with your teammates and product owners to determine the best approach forward. You see the importance of soliciting input and considering the points of view of those around you. Basically, you enjoy creating and leading a healthy team. TEAM ON 3!
- Coach and mentor SQEs by giving them actionable feedback, setting clear goals, and coordinating project work as necessary.
- Hiring point of contact for new R&C SQEs
- Building automated tests: end to end, unit, contract, etc. against web capture and mobile SDKs
- Triaging customer's sites and mobile apps interacting with custom capture configurations
- Collaborating with Replay & Capture Team on testing efforts and planning
- Familiar with one or more test automation frameworks: Selenium, Puppeteer, Cypress, NightmareJS, TestCafe, XCTest, Appium, Selendroid, or other Android/iOS testing frameworks.
- You’re curious and self-motivated, so you’re probably really familiar with a variety of different tech. We understand the value of learning continuously and expanding out of your comfort zone.
- 2+ years of professional experience in team leadership is preferred
- Bachelor’s Degree in Computer Science, Software Engineering, Information Systems or equivalent (NOTE: not required but nice to have, we have self-taught coders as well!)
- You exhibit passion, persistence, and integrity in all that you do.
- Excellent communication skills
- Experience with CI/CD Pipelines
- Comfortable working with clients to solve issues
- Compensation: $100k - $150k
- Experience with implementing Automated Performance Testing: Ex: Google Lighthouse, etc.
- Experience with HTTP debugging using tools such as Charles, Proxyman, etc.
🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Voluntary Life & AD&D, STD, LTD
Healthy Rewards – Discount Programs
401k and Options / Equity
Time off (PTO, Sick days, Holidays)
11 company holidays
Summer Splash! Every other Friday off during summer
Sick leave (according to state mandated allocation)
In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.
Rewards and recognitions programs
Robust onboarding and training program
One-time stipend for work at home employees
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook Pro and awesome swag delivered to your door
Supportive and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
About Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.
Today, Quantum Metric captures insights from 20 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.
If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf