Software Development Manager - CX Healthcare
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
The Customer Experience (CX) teams at Qualtrics make running customer experience programs a cinch for our customers. We own a large swath of products and functionality that help customers get their CX programs up and running, and derive quick, advanced statistics-based insights from the data collected.
Qualtrics is set to disrupt traditional Healthcare through Patient Experience. We are looking for an engineering manager who is comfortable with high degrees of ambiguity and is proficient at designing scalable systems, mentoring junior engineers, and acting as a technical leader to set the direction and vision for the team.
You should love data visualization and love building simple solutions to solve hard customer problems. Designing systems in an agile environment to withstand growth. Owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work!
Expectations for Success
- Bachelor’s degree in Computer Science/STEM
- 6+ years of experience shipping web based application features and code (preferably for a SaaS company)
- 2+ years of experience directly leading one or more engineering teams
- Proven skills in a high level language such as Python, JavaScript or C#
- Able to design and implement well-crafted, scalable, and maintainable code
- Familiarity with relevant technology stacks – Node.js, Angular.js
- Team lead experience in an agile environment
- Ability to make reasonable trade-offs based on time and resource constraints in the interest of the business and customers
A Day in the Life
- You will be a Software Development Manager for software engineers responsible for the design, development, testing, deployment, and operations of features. This includes part-time hands-on engineering responsibilities
- Mentor and coach engineers with various experience levels, to help them become more effective software engineers
- Work with colleagues in Product Management, Engineering Services, Customer Success and other engineering teams to collect requirements, describe features, build technical designs, and drive product strategy
- Partner with the rest of the Qualtrics development teams to minimize test case duplication or overlap while maximizing feature and code coverage
- Demonstrate knowledge of professional software engineering standard methodologies for the entire SDLC, including coding standards, code reviews, source code management, build processes, and testing
- Drive operational perfection by investigating production issues, driving root cause analysis and follow-up actions for mitigation
What differentiates us from other companies
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- We take pride in our offices' design aiming at fostering creativity from our rooftop views to an open and collaborative workspace.
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- To learn more about what we value read about it directly from our employees Qualtrics Life stories