Conversica is the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages. 

Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.

Conversica is building out the next generation of our artificial intelligence platform. We have the big picture, but there is much design work to be done and lots of code to write. For that, we are looking for a Software Development Engineer to join our team!

Responsibilities

• Develop services and applications in various system areas including machine learning, natural language processing and data analytics
• Participate in design sessions about your services and applications
• Perform heads down development, test your code, and ship it to production
• Maintain and debug your services and applications in our production environment
• Work closely with our Product Management and our Customer Success teams
• Have fun, be fun, and get a lot done

Requirements

• Bachelor’s degree (min.) in Computer Science or related technical field
• Professional hands-on software development experience preferably with high-volume distributed systems experience.
• Full-Stack development – yes! You will get to see the big picture.
• Strong individual contributor with experience working with teams of 4+ engineers
• Strong coding and design skills with some exposure to micro-service-architecture (MSA)
• Knowledge of object-oriented methodologies, UML design techniques, event driven architectures, and other design patterns
• Demonstrable knowledge of relational databases, preferably MySQL
• Software development process background, preferably using Agile methodologies such as Scrum and Kanban
• Ability to troubleshoot, performance tune, solve problems and write good unit tests
• Strong communication skills (both oral and written) with experience producing technical and design documentation
• Familiarity with open-source libraries/frameworks, preferably in Python, Java or PHP
• Understanding of XML, JSON and/or Web-services
• Develop according to privacy by design and security by design principles.
• Ability to identify privacy and security workflow non-functional requirements and escalate any potential security or privacy design questions to Conversica’s Architectural and Security teams at the design phase. The candidate will be expected to develop according to Conversica’s SDLC, Secure Development Policy, Architectural standards, and Security Requirements.
• General understanding of U.S. and international privacy laws and regulations, especially as it relates to database access and design (Applicable Conversica Regulations - GDPR, CCPA, CAN-SPAM, and COPPA). General understanding of applicable security frameworks (AWS CIS Benchmark, SOC 2, ISO 27001, HIPPA, PCI-DSS)
• Experience with machine learning or artificial intelligence or data sciences frameworks is a plus
• Bring a growth mindset, customer orientation, and a bias for automation

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Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.