Site Reliability Engineer

| Remote
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Chase passion. Pursue wellness. Be the best part of our customers’ day. These are some of the core values we hold at Widen, and why we’ve repeatedly been voted one of Madison's Best Places to Work since 2015. Established in 1948, we build high-performing software that empowers organizations to create impactful, meaningful, and measurable brand experiences. Embracing innovation and change, we’ve evolved from a small engraving business to a global software company by putting our customers at the forefront of all we do. Headquartered in Madison, Wisconsin, USA, and London, UK, Widen is a family-owned business with over 70 years of growth driven by unparalleled service and fueled by a community of 660+ customers. Let's flourish, together.

Summary

A Site Reliability Engineer (SRE) supports the work of product development Sprint teams by building and maintaining infrastructure in AWS.

 

Essential Duties

 

  • Manage cloud infrastructure in AWS and be part of 24/7 monitoring and alert response.
  • Configure and manage the Kubernetes container orchestration platform. 
  • Ensure systems are compliant with Widen policies and procedures.
  • Work to achieve the goals and complete tasks identified in the SRE roadmap.
  • Produce and maintain architectural documentation for AWS services, environments, and integrations.
  • Be part of the agile process for the team and contribute to continuous improvement.
  • Ensure the infrastructure supporting a microservices environment allows for the scalable management of hundreds of running services with built-in autoscaling.
  • Stay abreast of current trends and technologies and evaluate potential usefulness to achieve Widen’s business objectives.
  • Ensure all sources of Widen IP and customer data are properly secured.
  • Prioritize diversity, equity and inclusion in your every day work to create an environment of respect
  • Protect the confidentiality, integrity, and availability (CIA) of Widen and customer information held, in any form
  • Other duties, as assigned

 

Essential Qualifications

 

  • Bachelor’s degree in computer science, information technology or equivalent experience
  • 1 - 2 years of IT automation, Development Operations, or Site Reliability Engineering experience
  • Knowledge of cloud technology (AWS is a plus)
  • Knowledge of Kubernetes
  • Knowledge of logging, monitoring, and alerting technologies
  • Knowledge of DevOps/SRE principles, frameworks, and methodologies
  • Knowledge of distributed systems in a web hosting environment
  • Knowledge of continuous deployment and continuous integration
  • Competence in a configuration management platform: ansible, chef, puppet, terraform, etc.
  • Competence in a scripting language:  bash, python, PowerShell, etc.
  • Strong knowledge of programming languages used in automation and service delivery
  • Ability to design, develop, and implement complex architecture solutions
  • Ability to design, develop, or specify automation frameworks and tools
  • Strong knowledge in Agile methodology
  • Ability to work on multiple tasks without a loss of effectiveness

Employees have the option to work remotely, from the Madison office, or a mix of both. Access to the office and other amenities are available to all employees — no matter their chosen work setup — to keep teams safe, healthy, and connected in the interim.

Widen is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

 

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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